Casual Information & Retail Support Assistant at DCCEEW NSW

Warrumbungle Shire Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

39.3

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Sales, Cash Handling, Point Of Sale (POS), Computer Literacy, Time Management, Problem Solving, Communication Skills, Stock Control, Word Processing, Spreadsheets, Digital Technology

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/795/ProviderAsset/scribble/163e9fc1-850b-4434-ba28-946da1861383.jpg] Do you want to work to make a difference for NSW? Working to protect the state’s environment and heritage. * Clerk General Scale 1-13 * Package includes salary ($20.08 - $39.30/hour), employer's contribution to superannuation plus applicable casual loading * Two casual positions available * Located at Warrumbungles Join our high performing customer service team working in the beautiful heritage listed Warrumbungle National Park and the Pilliga Forest Discovery Centre. About the role This is an exciting opportunity to be the face of National Parks and Wildlife Service assisting visitors at the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre. You will need to have excellent knowledge of the local area and a passion for National Parks. In this role you will be greeting visitors, providing information on all aspects of national parks, assisting with reservations, responding to customer inquiries, as well as working in the retail shop. Excellent customer service and computer skills are essential, as is an understanding of digital technology. As the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre are open seven days a week, there is a requirement you are available to work some weekends, public holidays, and peak periods such as school holidays and long weekends. About you To be successful in the role, you will have: * Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring excellent time management and the ability to be flexible, particularly during high visitation times. * Experience working in visitor services or retail previously, dealing directly with customers and supporting/resolving their queries. Strong problem-solving skills and enjoy building rapport. * Good communication skills to engage with customers, stakeholders and staff and deliver accurate concise information. * Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies. * Demonstrate good cash handling skills and point of sale transaction experience. Essential requirements * A Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012. * Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a sound appreciation of natural and cultural heritage conservation issues. * Experience in cash handling procedures, stock control and ordering. * Experience in computers and using word processing and spreadsheets. * Current drivers licence. This is a shift-based role, under the Crown Employees (Conditions of Employment) Public Service Award. To view the Role Description: Information & Retail Support Assistant [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtjhRhfVINRy3exXC8BAa17wd5sxGvwbeAlu4zN2u21dUXVDNHioZ_b6iaWt1cNpETOQA-UhnPBGDTUtsNmsn0DgitkLK1eq31bYecNui56G1OICGaKNOW3yw9H5hVYHPkuXeJE7f8s6lsgXsRbvCb1g%7e%7e] Who we are The Department of Climate Change, Energy, the Environment and Water [https://www.nsw.gov.au/departments-and-agencies/dcceew] (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you NSW National Parks and Wildlife Service [https://www.nationalparks.nsw.gov.au/]is a great place to expand your career [https://www.nationalparks.nsw.gov.au/about-npws/careers] and grow your skills and knowledge. * Accrued days off in addition to Annual Leave * Corporate wellbeing programs, including the Fitness Passport * Learning and development opportunities, including in-house training. What we do About NSW National Parks & Wildlife Service [https://www.nationalparks.nsw.gov.au/about-npws/what-we-do] Visit a park [https://www.nationalparks.nsw.gov.au/visit-a-park] Northern Inland Branch Overview [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtX-TTni_FrVMyuBLx8dTT1KSUlQIcEvllS4LrEd6I6rRUvFu3YpU-ePWIF4eruNTOLxpVptg6oXFE0T18v0GLPaY1HjvFGIVJ0voHKmEAJnozWnHcxUU5SBBtXD3T4P4kTOj72tXtDiD0bcsrIwfTjQ%7e%7e] To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. Applications close Tuesday 14th July 2026 at 11:55PM. Should you require further information about the role please contact Leah Pippos, Visitor Experience Team Leader, Northern Inland Branch, NPWS via phone 02 6776 0017 or email Leah.Pippos@dcceew.nsw.gov.au [Leah.Pippos@dcceew.nsw.gov.au] A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? * Our commitment to a diverse and inclusive workplace. [https://www.nsw.gov.au/departments-and-agencies/dcceew/work-us#toc-inclusion-and-belonging] * How we encourage and support people with disability [https://iworkfor.nsw.gov.au/content/people-with-disability] * Information and adjustments for individual needs [https://iworkfor.nsw.gov.au/adjustments-for-individual-needs] for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au [talent.dcceew@dpie.nsws.gov.au] or contacting Marie-Claire Bleakley via marie-claire.bleakley@dcceew.nsw.gov.au [marie-claire.bleakley@dcceew.nsw.gov.au] (please mention reference number 551304). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide [https://www.nsw.gov.au/sites/default/files/2024-05/dphi-working-with-us-guide-for-aboriginal-applicants.pdf] to assist with applying for roles or contact our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au [AEX@dcceew.nsw.gov.au] for a yarn. Find us on Facebook [https://www.facebook.com/nswdcceew], Instagram [http://www.instagram.com/nswdcceew], X [https://twitter.com/nswdcceew] (Twitter), YouTube [http://www.youtube.com/@nswdcceew] and LinkedIn [https://www.linkedin.com/company/nswdcceew/].

Responsibilities

Act as the face of National Parks and Wildlife Service by greeting visitors and providing information at discovery and visitor centres. Responsibilities include managing reservations, responding to inquiries, and operating the retail shop.