UNIVERSITY OF EAST LONDON

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

FURTHER DETAILS

Job Description & Person Specification

• Experience in using IT systems for enquiries and record management (e.g., KxWelcome, SITS, or CRM).
• Skilled in resolving complaints and addressing student rent or room queries tactfully and effectively.
• Demonstrated ability to manage a busy workload, prioritise tasks, and deliver detailed, accurate work under tight deadlines.
• Excellent interpersonal skills, capable of building professional relationships with students, staff, and external stakeholders while handling sensitive matters with tact and discretion.
• Proven success in communicating calmly under pressure and managing conflict or challenging wellbeing-related situations with professionalism