Casual Professional - Contact Centre Agent & Student Advising Assistant at Victoria University Minimal

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

39.87

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Time Management, Team Collaboration, Attention to Detail, Adaptability, Technical Proficiency, Multitasking, Documentation, Inbound Calls, Email Support, Live Chat, Outbound Calls, Student Advising, Business Systems Navigation

Industry

Higher Education

Description

Exciting Opportunity within our Advisory & HQ Team Multiple Casual positions Located at Whitten Oval Campus About Us: At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Role: Opportunities to join a collaborative and high performing team, responsible for inbound, email, chat and outbound campaigns to both current and future students, with a focus on high level customer service. You’ll be responsible for maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance. This is a Casual position being offered at the HEP Level 3 classification and the hourly salary is $39.87. The successful candidate will be required to work in-person at our Whitten Oval Campus and at other locations as operations may require. An example of your responsibilities or duties you may perform will include: Providing high-quality, accurate, timely and documented advice to students on a range of general matters Providing high level customer service Documenting and logging all customer interactions accurately in the contact centre system. Handling Inbound calls, Email, Chat, and Outbound calls (when required) and inquiries from both current and future students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance. Requirements: Fully available to work during peak enrolment periods: (December, January, and February) and Mid-Year (July). Must be available to work on Mondays, Tuesdays, and Fridays. Flexibility to work during extended hours of normal operations (As required). How to apply For a Duty Statement containing Duties and Key Selection Criteria click HERE Applications must include: A cover letter addressing the Key Selection Criteria, Your curriculum vitae/resume, For further information relating to the position, please contact Hannah Greaves Current Student Team Leader via email Hannah.Greaves@vu.edu.au You may choose to parse your resume or import your LinkedIn Profile when completing your application. Our Commitment to Protecting Country Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Progressive Inclusivity Victoria University celebrates diversity and is committed to progressive inclusivity as a strategic priority. We strive to build a workforce that reflects our community by attracting and empowering people from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised groups, LGBTQIA+ communities, and individuals of all ages and socio-economic backgrounds. We believe diverse perspectives strengthen our community and foster innovation, inclusion, and belonging. VU is dedicated to providing a barrier-free recruitment experience. For access requirements or adjustments, contact inclusivecareers@vu.edu.au or call (03) 9919 5999.

Responsibilities

The role involves providing high-quality, accurate, and timely advice to students through various communication channels. You will also document all customer interactions and handle inquiries professionally and efficiently.