Who are we: Since 1988, Everton in the Community has become a dynamic force for good, harnessing the unifying power of football to drive social change and addressing societal challenges across Liverpool City Region. Supported by a team of over 130 full-time staff and over 200 volunteers, the independently governed and independently financed charity offers an extensive array of more than 60 programmes and initiatives that tackle a diverse range of social issues. These programmes cover areas such as health, employability, anti-social behaviour, crime, exploitation, education, dementia, and disability.
Everton in the Community stands firmly beside the most at-risk and most in need members of its local communities, but the needs of the city are ever-growing and ever-evolving.

ABOUT THE OPPORTUNITY:

We are looking for a number of Casual Receptionists to be the face of Everton in the Community, and be the first point of contact for visitors across our sites, showcasing friendliness and professional outset.
This casual pool will cover holidays and provide additional cover of reception duties across our charity sites, which includes, the Peoples Place (our state of the art mental health facility) the People’s Hub, and our Blue Base hospitality facility. You will greet, provide advice, information and assistance to our diverse visitors during the week and occasionally some evenings and weekends if required.

Other core responsibilities you will cover as part of this role include:

• To be the first point of contact for visitors, participants, and staff visiting the campus, greeting all, and dealing with enquiries appropriately
• To identify the specific nature of any queries, whether face to face or over the telephone, and apply the appropriate action response
• To provide first class levels of customer service, building rapport and relationships with staff, visitors and participants and ensuring that all enquiries are dealt with in a friendly, courteous and professional manner
• To manage the booking systems for activities that take place across the Campus, and work with key colleagues to ensure the facilities are used and always maximised
• To interact with colleagues from other departments within EitC, and wider Club colleagues, to ensure good working relationships and delivery of ‘Nil Satis’ customer service
• To be responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distribution

SAFEGUARDING

• To understand the Club’s Safeguarding policy, procedures, and best practice guidelines.
• To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to an Anti-bullying environment.
  Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer facing environment and can effectively manage customer / staff relationships, promptly respond to queries and consistently manage expectations.
  This is a casual role working Ad-Hoc flexibly across the week
  The closing date for applications will be Tuesday 24th June 2025

• To be the first point of contact for visitors, participants, and staff visiting the campus, greeting all, and dealing with enquiries appropriately
• To identify the specific nature of any queries, whether face to face or over the telephone, and apply the appropriate action response
• To provide first class levels of customer service, building rapport and relationships with staff, visitors and participants and ensuring that all enquiries are dealt with in a friendly, courteous and professional manner
• To manage the booking systems for activities that take place across the Campus, and work with key colleagues to ensure the facilities are used and always maximised
• To interact with colleagues from other departments within EitC, and wider Club colleagues, to ensure good working relationships and delivery of ‘Nil Satis’ customer service
• To be responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distributio