What You'll Be Doing

• Welcoming guests and managing check-ins and check-outs
• Answering phone calls and responding to email enquiries
• Processing reservations and updating guest details in NewBook RMS
• Completing end-of-day and night audit procedures
• Processing payments and balancing daily transactions
• Assisting guests with enquiries and resolving issues professionally
• Maintaining a welcoming and organised reception area
• Supporting general administrative and front office duties

What We're Looking For

• 2–3 years' experience in a hotel, motel, serviced apartment, or accommodation reception role
• Experience using NewBook RMS or similar
• Experience completing end-of-day/night audit procedures
• Excellent communication and customer service skills
• Strong attention to detail and organisational skills
• Ability to work independently and remain calm in a busy environment
• Availability to work weekends, public holidays, and occasional weekday shifts

What We Offer

• Flexible hours with a weekend-focused roster
• Supportive and friendly team environment
• Opportunity to work independently in a well-established accommodation business
• Competitive hourly rates based on experience

If you have accommodation reception experience and are confident using NewBook RMS, we'd love to hear from you.

• Email Alex Buharali *******@sundownvillas.com.au by submitting your resume and a brief cover letter outlining your relevant experience.