As a Casual Steward on the British Pullman, A Belmond Train, you are part of a team that provides an exceptional Food & Beverage service to our guests. In this role, you will be responsible for ensuring that all guest areas aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

REQUIREMENTS

• Applicants must have eligibility to work in the UK.
• Have previous hospitality experience within a luxury environment.
• Demonstrate advanced knowledge of food and beverage.
• Be a professional, credible, confident and enthusiastic individual.
• Attend training, preparation, depot, cleaning and medical days as required.

• Preparation of the restaurant cars and its related areas to ensure a smooth-running operation.
• Responsible for the wellbeing and safety of your allocated car and passengers.
• Deliver cleaning and maintenance duties to the highest of standards.
• Assist with depot, Victoria Lounge and departure point operations.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Ensure you have full knowledge of onboard menus, boutique items and the areas in which the Belmond British Pullman operates.
• Act in a professional and approachable manner that encourages feedback from team members and guests alike.
• Work as a team player to ensure the whole team is able to do their job to the highest of standards.
• Acknowledge and handle any passenger requests, whether dietary, medical or special occasion requests.
• Always maintain a high standard of personal cleanliness and appearance.