Casual - Surge Workforce Officer at Federation University Australia HK Programs

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Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

47.59

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Services, Interpersonal Skills, Communication Skills, Computer Literacy, Microsoft Office, Initiative, Cooperation, Understanding of Policies, Adaptability

Industry

Higher Education

Description

Position closing date: 02/11/2025 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. Provide quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services. Based at our Mt Helen Campus Multiple casual positions available until 31 March 2026 $47.59 hourly rate including 25% loading plus superannuation About the role You will provide quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services. You will: provide assistance and advice to students with applications and enrolment enquiries; promote our courses and support services to influence conversions and retention; contact prospective current and prospective students to help them accept an offer and guide them through the enrolment process; contact students who have requested a call as part of CRM conversion journeys; and ensure all enquiries responded to are accurately recorded and resolved. About you You will have demonstrated knowledge and experience in the provision and delivery of exceptional customer service and possess strong administrative services. You will also possess the ability to prioritise work and have demonstrated strong interpersonal and communication skills, in particular influencing skills. You will possess: demonstrated computer literacy skills, including a working knowledge of Microsoft Office; the ability to exercise initiative and work effectively, both independently and co-operatively; the ability to develop a thorough understanding of administrative policies and processes; and proven ability to work within a fast-paced environment and to be adaptable to change. All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements. How to apply Please apply by Sunday, 2 November 2025. Applicants are required to submit a suitability statement not to exceed two pages and a resume. Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more. Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.

Responsibilities

You will provide quality customer service to current and prospective students, assisting with enquiries through all modes of services. This includes providing assistance with applications, promoting courses, and ensuring accurate recording of enquiries.