Job Ref: ALE1547
Branch: Alexander House Hotel Utopia Spa
Location: Alexander House Hotel Utopia Spa, Turners Hill, East Grinstead
Salary/Benefits: Up to £13.68 per hour including holiday pay – age related pay applies to this role
Contract type: Casual
Hours: Part Time
Shift pattern: 10am to 6pm or 9am to 5pm, weekends required
Posted date: 09/05/2025
Closing date: 11/06/2025

Requirements

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hour

From the time a guest enters the hotel and spa to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include;

• Working either 10am to 6pm or 9am to 5pm shifts, including shifts over the busy weekend periods.
• Welcoming guests on arrival to the hotel Spa
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel and spa before showing them to their rooms
• Showing guests to Hotel/Spa Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences
• Answering guest queries
• Giving out information on the hotel and spa facilities helping guests to get the most out of their stay
• Actioning guest requests which may include; taxis, train times, car rentals, theatre tickets etc
• Each shift you will check arrival lists for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged with even more warmth.

• Assisting Hotel Receptionist with reception duties

  Requirements

• Excellent standard of personal appearance

• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours

Alexander House Hotel Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.
5 Red Star AA Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
A luxurious hotel offering a relaxation destination like no other