Casuals - Commercial Services at Federation University Australia HK Programs

Ballarat, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, AV Support, Reception Tasks, Exam Supervision, Administrative Skills, Food Services, Beverage Services, Retail Services, Event Ushering, Printing, Production Tasks, Candidate Identification, Attendance Recording, Time Keeping, Enquiry Handling

Industry

Higher Education

Description

Position closing date: 01/02/2026 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. About the role Commercial Services are seeking staff to provide assistance in the following areas, which may involve after hours and weekend at different times: General Provide a high level of customer service to students, staff, guests, and other commercial clients across the suite of Commercial Services by phone, email and in person. Ensure enquiries are responded to promptly and professionally, and where required, escalated to other staff as appropriate. Technical Support Provide technical / AV support to functions and events Assist with printing and production tasks within FedPrint Services Customer Service Ushering service for large scale events and performances. Assist with Food, Beverage and Retail services within our venues Carryout routine reception and administrative tasks as directed by the Coordinator, Commercial Services or Associate Director, Commercial Services. Exam Supervision Ensure the security of examination materials before, during and after the examination. Oversee room space setup to ensure examination is conducted in accordance with the external institution / professional body’s regulations and procedures. Strong technical administrative skills to navigate setup for examinations undertaken electronically. Promote and maintain the environment, providing optimal conditions for candidates while sitting their examinations. Administrative oversight, which includes candidate identification checks, recording attendance, efficient distributiong and collation of examination papers, time keeping and answering candidate enquiries. All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). How to apply Please apply by Sunday, 1 February 2026 Applicants are required to submit a resume and cover letter detailing position and campus you are interested in. Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more. Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.

Responsibilities

The role involves providing high-level customer service to students and staff, assisting with technical support for events, and supervising examinations. Additional responsibilities include routine administrative tasks and ensuring compliance with examination regulations.