Casualty Claims Design Director at Allstate

McCullom Lake, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

230250.0

Posted On

23 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management Strategies, Customer Experience, People Leadership, Regulatory Risk, Conflict Management, Problem Resolution, Analytical Skills, Negotiation Skills, Arbitration Skills, Casualty Claims Handling, Strategic Leadership, Operational Leadership, Cross-Functional Collaboration, Technology Integration, Innovation, Change Management

Industry

Insurance

Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, with accountability for profit and loss, transformation, people leadership, expense management, customer experience, and compliance. Key Responsibilities: Strategic Leadership Define and communicate a vision for claims design aligned with corporate objectives. Develop and execute multi-year strategies for large-scale design initiatives, ensuring transparency and stakeholder engagement. Maintain expertise in claims, technology trends, and the competitive landscape to drive innovation. Organizational Leadership Build and lead a high-performing claims design team, fostering excellence and accountability. Continuously improve design processes, metrics, and best practices. Oversee the full design lifecycle, from concept to launch and optimization. Direct analysis and reporting of claims performance and expense management. Cross-Functional Collaboration Partner with technology, operations, and business leaders for successful development and delivery of strategic initiatives. Align with Claims Delivery and stakeholders to support operational commitments and drive synergy. Lead initiatives for growth, profitability, and process improvement. Customer Focus Champion a customer-centric culture, ensuring the organization meets evolving customer and frontline employee needs. Represent the claims design function in executive forums internally and externally. Innovative Leadership Identify and integrate emerging technologies (AI, automation) to transform the claims experience. Foster innovation and continuous improvement, balancing visionary thinking with practical execution. Guide the evolution of claims design architecture for future growth. Supervisory Responsibilities: This role includes supervisory duties. Education and Experience: Bachelor’s degree (preferred) 12+ years of experience (preferred) Certificates, Licenses, Registrations: None required Functional Skills: Effective interaction and coaching with internal and external customers, acting with empathy. Advanced knowledge of insurance policies, coverage, and regulatory requirements. Proven ability to lead large, geographically dispersed teams through change management. Expertise in claim processes, policies, procedures, systems, coverage, liability, damage estimation, and settlement. Advanced analytical, negotiation, and arbitration skills. Conflict management and problem resolution. Additional Qualifications: Expertise in Casualty 3rd Party claim handling; knowledge of 1st Party claim handling is beneficial. Experience in strategic and operational leadership within claims, design, or related fields. Deep understanding of technological trends and their application in claims operations. Experience developing strategies to improve results through technology and data. Experience partnering with technology and managing vendor relationships. Ability to simplify complex processes and concepts. Exceptional cross-functional collaboration and executive stakeholder management. Commitment to customer-centric leadership and innovative problem-solving. Skills Claim Practices, Claims Management Strategies, Compliance Policies, Compliance Strategies, Customer Experience (CX), People Leadership, Regulatory Risk Compensation Compensation offered for this role is $171,000.00 - 230,250.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us

Responsibilities

The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, focusing on profit and loss, transformation, and customer experience. This role involves building a high-performing team and collaborating across functions to drive growth and process improvement.