SUMMARY

Job Reference: 256496BR
Nottingham Support Office
Fixed Term
37.5 Hours

ABOUT THE ROLE

At Boots, we get our customers better than anyone. Customer based, insight led decision making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
The Category Re-Profiling (CRP) Coach role sits within the Insights function.
The CRP team play a pivotal role in supporting our UK business translate customer-based insights into an optimised customer offer and the coach role is key to this ambition. Using a range of skills - relationship building, commercial, analytical and project management, CRP coaches lead virtual teams across a range of functions from the U.K. business (trading, multichannel, brand, merchandising, supply, marketing, and other insight teams) to apply category management best practice to deliver customer centric retail lever plans.
We are looking for a high calibre candidate who can lead the thinking and inspire others, to deliver tactical plans that step change performance and deliver for the customer.

KEY RESPONSIBILITIES

• Organise and lead cross functional projects involving the curation of and preparation of insights and tactical retail lever recommendations, leading engaging workshops, coaching, and empowering your virtual teams to make decisions on topics ranging from price, promotions, multi-channel and format ranges, distribution, merchandising and supplier negotiations, whilst facilitating engagement with other impacted functions and programmes.
• Leads the thinking through coaching and stretching the ambition of trading teams to develop profitable customer led recommendations in order to maximise value for the business.
• Ensures rigour and quality of customer and financial inputs into the projects they lead to ensure that opportunities and trade-offs are identified and understood, whilst ensuring the customer offer is not compromised and remains customer led.
• Supporting and helping to shape our approach to category management best practice.
• ‘Bring the outside in’ by sharing best practice and knowledge of the external market and competitor landscape with the teams that you work with.