ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

The Catering & Conference Services Coordinator provides administrative support to the Catering & Conference Service Managers and Director while being familiar with all aspects of the Sales & Catering processes and ensuring that the property’s Golden Sales & Catering system meets corporate standards.

WHAT YOU WILL DO

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Prepare accurate written correspondence including letters, contracts, proposals, reports, Banquet Event Orders (BEO), schedule of events, printed menus, and e-mails.
• Maintain information systems, which include but are not limited to menu input, average check update, BEO, merge document templates, assigning inquiries in different platforms.
• Run and distribute daily, weekly, and monthly reports as required by the Catering & Conference Services team.
• Support managers by coordinating site inspections, menu tastings, and internal communication with operational departments.
• Assist clients in the absence of a Catering or Conference Services Manager, providing prompt, professional, and solution-oriented service.
• Ensure event spaces and collateral are presentation-ready, reflecting luxury brand standards.
• Communicate effectively with Banquets, Culinary, Rooms, and other operational teams to relay client needs and special requests.
• Provide general administrative support and perform the duties of other team coordinators when required.