If you are someone that has a keen attention to detail, loves serving guests (wherever they’re located), and wants to represent our brand well with on-site & off-site catering customers, we want to talk to you. As a Restaurant Catering Coordinator, you own and are responsible for the successful execution of our catering customers (on-site & off-site).
In addition to owning this part of the business, you will assist in operational roles, and ensure remarkable customer experience. A successful coordinator must be mature, patient, and professional with a growth mindset at all times. You must enthusiastically and passionately lead by example, with integrity to build and develop a strong team with a standard of excellence.

REQUIRED SKILLS :

• Meet ethical, integrity, and character criteria of Chick-fil-A standards
• Strong Attention to Detail
• Ability to learn and follow brand strategy
• Positive attitude with a desire to serve others
• Treat all guests, team members & leaders with: honor, dignity & respect
• Self-motivated and committed to personal growth
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Great communicator both in handling difficult situations and high volume pressure
• Proactive instead of Reactive
• Goal oriented and Results Driven

REQUIREMENTS

• Must be over 18
• Must have reliable transportation to make deliveries (with clean driving record)
• Must be available Mon-Fri during peak catering periods
• Must have strong attention to detail
• Enjoys working in a team environment

In this role, your time should be spent:

• Planning & Executing the Catering Orders
• Maintain an Active Presence in our restaurant by supporting other leaders in all parts of the restaurant

Operational Responsibilities:

Catering:

• Ensure that the next day catering orders are prepared: follow up with customers for any questions, write orders on the board for the kitchen, ensure supplies are gathered and prepared with attention to detail, drivers are scheduled and aware of any special instructions.
• Execute catering: work with the kitchen to ensure they are prepared and staffed for large catering orders, jump in and assist kitchen when necessary. Be the first to handle delivery of catering orders, but gather orders for all other drivers that you are not able to deliver yourself.
• Make sure all items have been rung through the register.
• Have all pickup orders and delivery orders together (condiments and utensils also to CFA standards). If you won’t be there for the pickup/delivery, assign a responsible person to be the contact for the order.
• Keep catering area organized & communicate well to the team that helps support catering.
• Put all TMS coolers and tables up before leaving for the day
• Follow up with catering customers to inquire about their experience.
• Identify potential catering customers

Restaurant:

• Support the business working in assigned positions during peak hours or periods of being short staffed.

Broader Leader Responsibilities:

• Work with the Sales & Marketing Director to execute the business strategy
• Execute the Chick-fil-A Winning Hearts Strategy
• Understanding of each key position in both the front and back of the restaurant
• Must be able to meet the physical demands of the position, which includes, but is not limited to standing for extended periods of time and lifting up to 50 lbs.
• Demonstrate knowledge of the brand and menu items.
• Maintain regular and consistent attendance and punctuality
• Follow Chick-fil-A’s operational policies and procedures.
• All other duties as assigned.