ABOUT US

At Russo’s Hospitality Group, we pride ourselves on creating exceptional events that leave lasting impressions. For over three decades, we have committed ourselves to producing beautiful weddings, corporate events, and social gatherings, for our clients and guests. We take great satisfaction in created thousands of memorable events, building lasting relationships with satisfied customers who feel confident entrusting their most special days to us – generation after generation. From our committed team to our passion for excellence, every part is key to the incredible experiences we create.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Event Management, or a related field.
• 4 -5 years of progressive experience in catering and hospitality, with 3 years in a managerial or leadership role.
• Proven track record of delivering exceptional service and managing high-profile events or venues.
• Proven experience in quick service fast food restaurant operations or similar environments.
• Strong leadership skills with the ability to inspire and develop a service-oriented team.
• Excellent communication, organization, and problem-solving abilities.
• Proficient in Microsoft Suite.
• Knowledge of TimePro, MailChimp (preferred not required)
• Excellent organizational skills with a keen eye for detail in event planning and execution.
• Strong communication skills to liaise effectively with clients, vendors, and team members.
  This role is essential for driving the success of our events while maintaining high standards of service. If you are passionate about creating exceptional experiences through meticulous planning and execution, we encourage you to apply.

As the Service Director for our catering and hospitality division, you will play a pivotal role in ensuring the highest level of service excellence. Your responsibilities will include:

• Lead the planning and execution of events from conception to completion, ensuring all details are managed effectively.
• Lead and motivate a diverse team of Front of House (FOH) service professionals to deliver exceptional service quality and uphold the Company’s standards.
• Administer FOH team member training programs as determined by GM.
• Coordinate with Service/ Banquet Managers to ensure development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews.
• Coordinate with Service/ Banquet Managers with seasonal recruiting and the overall development of FOH seasonal team.
• Oversee the execution of catering events from open to closing, ensuring meticulous attention to detail, and superior service delivery.
• Support service team by addressing any issues or concerns that arise.
• Build and maintain strong relationships with clients, understanding their needs, and ensuring their expectations are exceeded.
• Monitor performance and service quality and with the guidance of the GM implement improvements to drive guest satisfaction.
• Work closely with various departments, specifically BOH and FOH to ensure seamless coordination for successful events and guest experiences.
• Foster a positive team environment that encourages collaboration and innovation among staff members.