Catering Manager at Biltmore Hotel Limited

Coral Gables, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Planning, Client Services, Budget Management, Time Management, Problem Solving, Interpersonal Skills, Multitasking, Attention to Detail, Microsoft Office, Communication, Team Collaboration, Crisis Management, Analytical Skills, Research Skills, Confidentiality, Adaptability

Industry

Hospitality

Description

Description Position Summary Meeting and Events Managers in our Event Services unit are responsible for supporting as well as coordinating/leading all client association meetings, conventions, trade shows and registration. The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Coordinators require the ability to work quickly and efficiently on several projects at one time, are results oriented, have strong time management skills and work enthusiastically in a constantly changing environment. The position entails considerable interaction with clients, team members, and other departments. Significant travel, both domestic and international, may be required. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities Assist and contributes in the coordination of all aspects of conferences, meetings and events (pre-planning, onsite execution and post event wrap up) Coordinate travel, lodging, and expenses for participants traveling to meetings or other business travel Assist in financial management including budget creation, monitoring revenue/expense performance, and collection of registration and/or exhibit fees Track hours performed vs. hours budgeted and advise of discrepancies Adapt to crisis situations, changing procedures, methods or processes Develop and maintain solid relationships with exhibitors/sponsors Contribute effective ideas to client strategic planning and analysis processes Assume planning responsibilities for multiple clients and meetings Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and/or efficiency of an operation or task Travel domestically, and works overtime as needed to attend events and Requirements Experience and Education Required Education Bachelor’s Degree is required Experience Minimum five years total professional experience. Experience in convention/trade show industry or event/meeting planning with emphasis on logistics and exhibits management. Demonstrate experience in services including client services, operations, event planning and execution. Experience at working both independently and in a team-oriented, collaborative environment. Skills Required Must be able to: Speak, read, write and understand the English language. Perform strong effectively on a computer and be well versed in Microsoft Office Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess advanced typing skills. Type at least 50 words per minute. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines Apply analytical and problem-solving skills Coordinate several projects simultaneously Elicit cooperation from a wide variety of sources, including management, clients, other departments and vendors Work directly with clients in a responsible, appropriate and service oriented way. Strong interpersonal skills Adept at conducting research into project-related issues A high degree of responsibility, initiative and professionalism Prove competency in software applications, including MS Word, Excel, Outlook and other technology as adopted by the team. Delphi proficient preferred Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests’ needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external Guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Delivers reports and contracts on time. Achieve Budget Minimize Turnover Score High on Guest Satisfaction and Comments Demonstrates vertical flexibility (ability to do others jobs, ie book a social function) Uses an analytical approach Portrays a genuine style Strategically proactive Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Responsibilities

The Catering Manager will coordinate all aspects of conferences, meetings, and events, including pre-planning, onsite execution, and post-event wrap-up. The role requires significant interaction with clients and team members, as well as travel for events.