DESCRIPTION

Reporting to the Catering Manager, this role is part of the leadership team responsible for the day-to-day Catering and Banquet operations of Classic Fare Catering

- EFFECTIVE SALES SKILLS TO SECURE NEW BUSINESS AND UP-SELL PRODUCTS AND SERVICES.

• Proven interpersonal and organizational skills.
• 4-5 years sales and/or catering experience in a Catering environment.
• College diploma or degree in hospitality.

• Knowledge of events and catering processes.

• Computer skills including: Microsoft Word, Excel, Catertrax and/or related catering/sales program will be an asset.

• Skills, Knowledge and Abilities Required*:

• Effective sales skills to up-sell products and services.

• Proven interpersonal, time management, organizational and presentation skills, with a high level of detail-orientation.
• Knowledge of Hotel Front Office/Reservation/Sales procedures.
• Strong written and verbal communication skills; strong problem solving skills.
• Flexible and energetic with ability to work well in a fast paced and dynamic environment.
  Job Type: Full-time
  Pay: $18.00-$20.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person
Expected start date: 2025-08-1

RESPONSIBILITIES:

• Manage telephone inquiries for Classic Fare department regarding servicing customers, marketing, and promotional opportunities, and account qualifying.
• Provide general office administration including, filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance, etc.
• Prepare proposals, Menus suggestions or contracts and follow-up with regard to room updates.
• Assist with new prospects and target lists, coordination of sales blitzes, and client service events.
• Compile and manage database for promotional mailings.
• Assist with preparation for trade shows and sales missions.
• Assist with monthly action plans with the input of the Catering Manager and Marketing.
• Coordinate meeting room booking procedures, conduct site inspections, track payments, and compile and analyze reports relating to wash factors, lost business, sales booking reports, and cancellations.
• Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest requests, problems or complaints.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Effectively manage customer budgets to maximize revenue and meet customer needs.
• Attend pre-event meetings as needed to understand group needs.

• take and coordinate Payments, follow up with Clients on Payments

• Other related duties as assigned.

• Preferred Education & Qualifications*:

• Strong written and verbal communication skills.