UP TO $900 RETENTION PROGRAM PAY AND MORE, APPLY TO FIND OUT! ARE YOU A CUSTOMER SERVICE SUPER STAR…. WE NEED BIG STARS LIKE YOU!!! COME BE A PART OF AN AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Responsible for booking, soliciting and servicing local corporate and social business while building rapport and maintaining relationships.

PHYSICAL REQUIREMENTS

• Sitting: Frequently
• Standing/Walking: Frequently to include walking approximately one block to/from hotel location.
• Lifting/Carrying: typically, less than 15lbs; occasionally lifting and carrying
• Other Physical Requirements: handling/ grasping paperwork; phone and computer device usage frequently

EDUCATION AND EXPERIENCE

• 2 Years of Catering or Conference Services Experience
• Education High school or equivalent education required. Bachelor’s Degree preferred

ESSENTIAL SKILLS AND QUALIFICATIONS

• 2 years of Catering or Conference Services Sales experience
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Communicates clearly and effectively with others
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Contributes to team results
• TABC and Food Handlers Certifications

• Operational Responsibilities
• Manage calls, electronic and walk-in catering leads.
• Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills
• Build and maintain detailed notes, files and trace systems
• Participate in daily business review meetings, BEO and Resume Meetings.
• Prepare proposals, contracts, banquet event orders, resumes and all other paperwork related to individual bookings
• Oversee client functions to ensure customer satisfaction.
• Guest Services
• Respond to guest inquiries, requests, concerns in a timely manner
• Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
• Make and receive calls regarding guest experience to ensure guest satisfaction.
• Team Support and Training
• Always be available to assist other departments as needed
• Attend and complete company-mandated training
• Attend and participate in company-organized training
• Communication and Reporting
• Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
• Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guest’s expectations.
• Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
• Review and respond to emails effectively without delay
• Safety & Compliance
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Report unsafe conditions
• Ensure to complete all required certification, harassment, and safety and security training
• Report any incidents and create an incident report on the same day