Catering Sales Manager - Weddings (Conrad Singapore Orchard)

at  Hilton

Catering Sales Manager - Weddings (Conrad Singapore Orchard)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Catering Sales Manager is in charge of bringing in sales for the function spaces (corporate, social and/or weddings), develop market segments and ensuring a successful execution of event and customer satisfaction.

PRODUCT KNOWLEDGE & TRAINING

• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• To be fully versed in all function spaces, facilities and capabilities of competitive markets.
• Conduct at least 2 market surveys per year on competitors’ packages and pricing.
• To attend any related trade shows / fairs on current market competition.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• The ability to maintain the policies set forth in the contracts (i.e. deposits, minimum spending, billing instructions).
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Conduct tours of the property with potential and existing clients.
• Comfortably entertain appropriate clients.

GENERIC SKILLS

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Excellent reading, writing and oral proficiency in the English Language
• Good personal and business references
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 1 - 2 years of working experience in the related field
• Able to work under pressure
• Strong selling and interpersonal skill