QUALIFICATIONS

• 1+ years of guest service experience, preferred.
• 1+ years of high-level phone experience to include assisting guests, preferred.
• Catering and food service experience highly preferred.
• Strong organizational and exceptional communication skills.
• High level computer skills to include Microsoft programs.
• Must be an individual of high integrity and have an innate ability to interact with different types of people.
• Open to coaching and development, values critical to Stonefire Grill and its success.
• Have an ability to work independently, or as a team member, while maintaining focus and productivity.
• Available weekends and holidays as needed.

• Manages inbound calls from our guests and serves all their catering needs and requests through skilled catering sales and service expertise to ensure superior Stonefire Grill events.
• Expert knowledge of Stonefire Grill’s menu, and Stonefire Grill event coordination, to make certain all guests’ expectations are met and exceeded.
• Supports the Catering Services Office Manager in leading the Catering Services Office team through proper training systems, adherence to policies, company standards, and implementation of our service standards.
• Works carefully and accurately with the Caterease database so that all required information is present.
• Ensures a seamless Catering Events “handoff” from Catering Office to Restaurant Operations Teams, to make certain there is consistent delivery of Stonefire’s high level of food and service experiences.
• Maintains a guest and team-first focus daily. Demonstrates respect and loyalty to the entire Team every shift.
• Drives catering sales generation through outbound sales calls, follow-ups with Stonefire guests and quotes received.
• Follows up with guests to collect feedback and ensure their catering needs were exceeded and will be choosing STONEFIRE for their next event.
• Performs all administrative duties to include returning voicemails, answering emails, and requesting event insurance accurately and in a timely matter.
• All training will take place in the Home Office and will require in person attendance until completed.
• The role will require a minimum of 3 days at the Pasadena Office.
• Performs other related work and projects as assigned by Management.