Catering Service Lead at Sifted

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

20.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Catering operations, Hospitality, Problem-solving, Communication, Logistics management, Customer service, Food safety, Team coordination, Time management, Detail-oriented

Industry

Food and Beverage Services

Description

About the role Sifted is seeking a Service Lead to champion our on-the-ground operations and provide consistent, confident leadership to our Host team. In this highly visible role, you will act as the day-to-day leader for service staff, a trusted liaison between the field and Atlanta Operations leadership, and a key point of connection for client-facing moments. While this is not a formal management position, the Service Lead plays a critical role in ensuring team coordination, service quality, and organizational alignment. As a Service Lead, you’ll own the daily rhythm of service. You’ll lead the Host team through kitchen opening, food service, and closing, ensuring that every detail—from logistics to team morale—is executed with consistency and care. With direct support from the Community Manager and City Manager, you'll act as the glue that keeps teams connected and services running smoothly. This is a people-first leadership role, perfect for someone who excels at team direction, problem-solving, and building structure in fast-paced environments. What you'll be doing Set the tone for professionalism, reliability, and teamwork during each shift. Guide Hosts through their daily responsibilities and ensure expectations are clear and met. Lead the team through all phases of service—kitchen opening, load-in, active service, breakdown, and kitchen closing. Be the onsite point of accountability. Step into service when needed, and problem-solve with confidence when issues arise. Serve as the main point of contact between Hosts, Atlanta Operations leadership, clients, and external partners (donation/compost pickups). Ensure feedback flows in both directions. Complete and submit the Host Feedback Survey each shift, capturing team performance, client feedback, and service observations. Report updates to the Community Manager daily. Oversee cleanliness, organization, and closing procedures to maintain Sifted standards and kitchen compliance with support from Community Manager. Our ideal candidate A natural team leader – you take initiative, foster accountability, and bring energy to every team you join. Experienced – 2+ years in hospitality, catering, or operations. You've been in the trenches and understand what excellent service looks like. Operationally savvy – organized, detail-oriented, and able to juggle multiple tasks without losing focus. An exceptional communicator – clear, kind, and direct when working with team members, leadership, and clients. A problem-solver – you thrive under pressure and are known for your calm, proactive mindset. Perks + benefits Compensation : $20 per hour 24 hours of PTO per year; paid company holidays 401(k) program available after six months of service Free lunch Flexible work schedule Supportive environment with room to grow + develop Job Type: Part-time Shift: Weekdays Weekly day range: Monday, Tuesday, Wednesday and Thursday 9:15am - 2:30pm Eligibility : This position must maintain ServSafe Food Handler card (company-paid) Work environment : This is a position based both in a commercial kitchen and on-site in client offices Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply. Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice. Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.

Responsibilities

The Service Lead oversees daily catering operations, including kitchen setup, food service, and breakdown while ensuring team coordination and service quality. They act as the primary point of contact between the host team, operations leadership, and clients to ensure consistent service standards.