JOB DESCRIPTION

Job Title: Boutique Sales Associate (Key Holder)

KNOWLEDGE, SKILLS, AND EXPERIENCE

Minimum Education (or substitute experience) required:

• Minimum education level is a completed high school diploma or GED equivalent.
• Food handler’s certification.

MINIMUM EXPERIENCE REQUIRED

• 1 year of restaurant experience or food sales in a retail environment

SKILLS REQUIRED

• Be able to confidently read, write, and communicate in English.
• Must have a basic understanding of food safety.
• Be able to confidently read, write and communicate in English.
• Computer literate and be able to confidently work with all Microsoft suite of products.
• Has the ability to constantly reprioritize dependent on client needs (dine in, telephone, emails, websites as well as supporting your teammates).
• Superior analytical, planning, prioritization, and decision-making skills. Excellent communication and time management skills.
• Be able to maintain a positive attitude amidst an ever changing and demanding luxury environment.

SKILLS OPTIONAL

• Multilingual: French, Chinese, Russian, Italian, Spanish, and/or Armenian.
• Bachelor’s degree in hospitality, business management, or equivalent combination of education and experience.

• Greet all guests whether in person or on the telephone in a positive manner.
• Ascertain why the guest is visiting (Boutique shopping, Dine in reservation, Vendor visiting a manager, etc.) and guide them as necessary.
• For guests shopping at the boutique, ask questions to guide them through a sales experience that is friendly, inquisitive and uses our range of resources on guest notes to make it a seamless experience.
• Working in conjunction with all teammates to communicate all client sales needs including but not limited to: coordinating FedEx ship dates and FedEx shipments, Boutique pickup dates, packing up boutique orders for guests that are also dining in the restaurant.
• Keep all surfaces in the Boutique clean, sanitized and organized.
• Constantly restock all boutique products and rotate on a FIFO basis.
• Monitor all products for best by date to ensure a client never receives a product past its best by date.
• Monitor all products for intact freshness seals or damage. Alert managers to any issues with product to account for the spoilage properly.
• Consistently monitoring supplies levels to make sure we are properly back stocked with the following: all shopping bags, ice packs, giftboxes, stationery, packaging collateral, and any office supplies.
• Support the Boutique and Dining Room staff sales efforts as directed by Management team.