CB - Digital Banking Delivery Manager at Arab Bank

Jordanów, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Banking, Project Management, User Acceptance Testing, Digital Services, Customer Experience, Analytical Skills, Team Management, Communication Skills, Time Management, Presentation Skills, Web Applications Development, Digital Strategy, Fintech Partnerships, KPI Management, Innovation Programs, Business Revenue

Industry

Banking

Description

Accountabilities & Key Roles: Manage innovation programs/projects for Consumer Banking division (PLC). Manage the rollout of key digital services in countries with relevance to each country needs and latest digital trends. Lead the process of developing new digital initiatives with the team with focus on latest digital technologies. Oversee project execution in terms of planning, user acceptance testing , marketing and post implementation review. Supervise digital service performance and KPIs and other success metrics. Develop frictionless digital customer journeys that are relevant to the business and contribute to overall sales , business revenue and overall customer experience. Participate in the digital strategy and feature roadmaps, manage the digital projects/programs to deliver a world class client experience, increased digital adoption, improved client engagement, and business performance). Lead new non traditional initiatives that expand to ecosystem partners and offer features beyond Arab Bank channels. Offer value added services to different entities by expanding current platforms or partnering with Fintechs in order to enhance customer experience and generate new revenue streams. Job Requirements : Education: University degree (Business Administration / Engineering) from recognized university. Master degree is preferred. Related certifications (plus): ex. PMP, Agile. Experience: 9+ years of experience in banking industry with good technical back ground of web applications development tools. Competencies: Fluent in English and Arabic Excellent computer skills Proven analytical skills Solid understanding of Banking and related systems Excellent presentation and communications skills Excellent time and task management skills Excellent team management skills

Responsibilities

Manage innovation programs and projects for the Consumer Banking division, focusing on the rollout of digital services tailored to country needs. Oversee project execution, including planning, user acceptance testing, and post-implementation reviews to enhance customer experience and business performance.