Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

CBS - COLLECTIONS INBOUND SPECIALIST at Metrobank

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Inbound Call Handling, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Communication Skills, Credit Card Collections

Industry

Banking

Description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Collections Inbound Specialist Job Summary The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures. Specific Duties & Responsibilities Bachelor’s degree holder; preferably graduate of business course At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies Proficient in the following Microsoft applications: Word, Excel and PowerPoint Working knowledge of collection systems and policies/procedures is an advantage Experience in handling inbound and customer service calls Qualifications: Bachelor’s degree holder; preferably graduate of a business course Experience in banking or credit card collections is an advantage Good oral and written communication Proficient in MS Word, Excel, PowerPoint Willing to work overtime (including weekends/holidays) Willing to work on shifting schedules Willing to work onsite 100% Other Details: Rank: Rank and File Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division Location: Pasay City

Responsibilities

The role is responsible for resolving collection-related requests, queries, and complaints from internal and external clients via phone. It also involves meeting productivity targets and adhering to company policies and procedures.