CBS - FRAUD OFFICER at Metrobank

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Analysis, Case Management, Risk Assessment, Customer Service, Microsoft Office, AML Reporting, Transaction Validation, Investigation, Data Analysis, Compliance

Industry

Banking

Description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Fraud Officer Job Summary The position is responsible for identifying potential fraudulent transactions, validating suspicious transactions with cardholders or merchants, preventing further suspicious activity, and maintaining high customer service standards. The role also involves analyzing fraud cases, recommending decisions, improving processes, preparing reports, maintaining databases, and coordinating training. Specific Duties & Responsibilities As Issuing Senior Fraud Analyst, below are his/her responsibilities: Performs case analysis and updates in Falcon Case Manager Conducts call-outs to cardholders, branches, and third parties for confirmation Performs card status code changes to control fraud Conducts extensive positive ID confirmation on suspicious requestsUpdates CIMSv3/Ifrend with confirmation results Enrolls cards in Exception List / Warning Bulletin Updates Fraud Detection Monitoring List Sends dispute forms to cardholders Sends cancellation requests to acquiring banks Prepares and sends results to CS team Processes manual card replacements Processes reports (USFT Day2, TOBA, CNP, etc.) Updates travel advisory file, ITS records, ARCOT records Validates large transactions (Cash2Go >100K) Performs authorization functions (graveyard shift) Acquiring Senior Fraud Analyst: Performs case analysis in Fraud Guard Contacts merchants and third parties for confirmation Updates merchant account status to control fraud Enrolls fraudulent cards in Hot Cards List Holds or releases merchant payments Sends transaction confirmations to issuing banks Conducts merchant orientation/training Investigation Senior Fraud Analyst: Creates and monitors fraud cases in PRIME Performs credit/debit adjustments Enrolls disputed transactions in SAFE/TC40 Prepares investigation recommendations Prepares AMLA Crimes and Losses Reports Conducts ID confirmation for card delivery Updates CIMSv3/Ifrend records Maintains Fraud Detection Database Prepares monthly provisions/write-offs Conducts inspections to agencies Prepares data for CCAP and Risk Committee Updates negative files Reconciles fraud losses with Finance GL Reviews sales agents accreditation Other Responsibilities: Prepares reports Prepares training materials and acts as coordinator Acts as backup for Authorizations Updates Fraud Checklist Ensures compliance with policies and regulations Qualifications: Bachelor’s degree holder; preferably business-related 1–2 years experience in fraud management Proficient in Microsoft Office applications Knowledge of PRIME system is an advantage Other Details: Rank: Junior Offer Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department Location: Ayala, Makati

Responsibilities

The role is responsible for identifying and validating fraudulent transactions while maintaining high customer service standards. It involves analyzing fraud cases, preparing reports, and coordinating training to prevent suspicious activity.