CCaaS Implementation Architect at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCaaS Solution Design, Implementation, Enterprise Architecture, Stakeholder Interviews, Complex Deployments, Reusable Code Libraries, AI/NLP Tools, API Integrations, Workforce Engagement Tools, Documentation Standards, Interpersonal Skills, Communication Skills, Technical Templates, Best Practices, JavaScript, Python, Java

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect in the United States. In this role, you will lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration, operational efficiency, and technical excellence across client organizations. You will collaborate with stakeholders across business and technical teams to translate requirements into scalable architectures and reusable solutions. This position involves hands-on coding, system design, and advanced platform configuration, with a focus on AI, NLP, and workforce engagement tools. You will oversee complex deployment programs, mentor team members, and maintain documentation standards. The role offers a highly collaborative, remote-first environment with opportunities to drive innovation and impact for large-scale customer engagement initiatives. \n Accountabilities: Design, implement, and maintain enterprise-level CCaaS architectures, including omni-channel routing, customer analytics, workforce engagement, and compliance solutions Perform stakeholder interviews to define business requirements and translate them into technical designs Lead complex deployments, supervising technical resources and ensuring adherence to best practices and project milestones Develop reusable code libraries, templates, and integration solutions for multiple CCaaS platforms Provide expert consultation on platform capabilities, AI/NLP tools, bots, IVR/ACD systems, and API integrations Deliver executive presentations, documentation, and roadmaps to both technical and non-technical audiences Champion a culture of ownership, continuous improvement, and technical excellence across all workstreams Requirements: 7–10 years of experience in CCaaS solution design, implementation, and enterprise architecture Bachelor’s degree or higher in Computer Science, Computer Engineering, or related field Proficiency in coding languages such as JavaScript, Python, Java, or C++ Expert knowledge of NICE CXOne, Genesys Pure Cloud, or other CCaaS platforms Strong experience with REST and SOAP API integrations, including complex system integrations Hands-on experience with workforce engagement tools, bot builders, AI/NLP, and advanced contact center technologies Competency with Microsoft tools (Word, Excel, PowerPoint, SharePoint, Teams) and Visio or Lucid for process/flow documentation Exceptional interpersonal and communication skills, with ability to collaborate across distributed teams Experience creating reusable technical templates and enforcing best practices for coding and documentation Benefits: 100% coverage of health, vision, and dental insurance HSA & FSA plans available Disability and voluntary benefits options 401(k) plan with a 4% employer match Competitive variable compensation opportunities Monthly work-from-home incentive Inclusive, remote-first work environment \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The CCaaS Implementation Architect will lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration and operational efficiency. This role involves hands-on coding, system design, and overseeing complex deployment programs.