JOB DESCRIPTION:

Capgemini is looking for Google CCAI Dialogflow lead Developer with Dialogflow Agent Assist experience

REQUIRED SKILLS:

• 7+ years of Experience as a Developer/Designer/ Solution Architect and/or Technical Lead in Customer Service Technology

Good knowledge of GCP CCAI service

• 2+ year Experience in Dialogflow CX
• 2+ year experience in Agent Assist
• Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
• Experience in designing/developing user-centric conversation experiences involving chat, text or voice
• Solid grasp of the understanding, sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
• Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow ,Microsoft LUIS, IBM Watson, Amazon Lex, RASA

Sound knowledge of cloud platforms(GCP, AWS or Azure)

• Integrate APIs using NodeJS and Python
• Critical Thinking & Problem-Solving skills
• Strong Analytical skills

• Able to effectively present and defend point of view to a variety of audiences using visualization
• Need to collaborate and building trusted relationships with multi-functional teams
• Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing