Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Additional Job Description
Salary: £29,000 + OT rates
Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365
Location: 33 Grosvenor Place, London, SW1X 7HY
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Control Room Operator to join our Protective Services Department.
The control room operator will also assist in coordinating CCL’s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams.
The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They acts as a resource for the team members working on shifts.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Process incoming and outgoing communications in the Security Operations Center
• Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
• Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
• Lead projects associated with the strategic initiatives
• Develop and prepare presentations to various audiences
• Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements

What we need from you?

• Valid SIA Public Space Surveillance (CCTV) license (Essential)
• Security NVQ’s (Essential)
• Control Room experience (Essential)
• Military or Police experience (Preferable)
• Valid SIA Door Supervisor (Preferable)
• Up to date Security experience within a corporate or healthcare background (Highly Preferable)
• Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organizations, preferably in a major city (Essential)
• Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
• Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
• Demonstrable experience in a demanding security operations environment (Essential)

What can we offer you?

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 210 hours annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Process incoming and outgoing communications in the Security Operations Center
• Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
• Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
• Lead projects associated with the strategic initiatives
• Develop and prepare presentations to various audiences
• Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirement