At GSTS, we recognise the value of diversity, promote equality, and challenge unfair discrimination. We are committed to recruiting the most qualified individuals and welcome applications from people of all backgrounds – including men and women, all ages, sexual orientations, nationalities, religions, and beliefs.
However, we particularly encourage female applicants, as women are underrepresented in the security industry.
As GSTS continues to expand and grow, we are looking to recruit talented individuals who want to join us on our journey. We have an exciting opportunity for a CCTV Operator within our Security Control Room at Manchester University Hospital.
If you have the passion, drive, skills, and ambition to deliver our award-winning standards of service, we want to hear from you.

ESSENTIAL REQUIREMENTS:

• SIA Public Space Surveillance (PSS) (CCTV) license.
• Strong interpersonal and communication skills (verbal and written). ESOL level 2 for non-English speakers.
• Experience in monitoring CCTV systems in a busy control room.
• Competency in data systems, MS Excel, and Word.
• Excellent customer service skills.
• Five years’ checkable work history with references.
• Able to pass enhanced DBS screening.

ABOUT THE ROLE:

Our CCTV Operators are a diverse team, united by a shared dedication to their work. They bring creative problem-solving skills to a challenging environment, striving to make our hospitals safe for staff, patients, and visitors.
As a CCTV Operator, you will be responsible for the proactive and reactive monitoring of cameras and the operation of video recording equipment in a busy 24/7 Security Control Room. You will collaborate with the Trust’s Security Management Team, GSTS Management, and Supervisors to ensure the security and safety of the premises, colleagues, and the public.
The role often involves managing challenging situations that require various approaches. You will deal with difficult circumstances professionally, helping to prevent and manage incidents of violence and abusive behavior in accordance with Trust policies.
In emergencies, you will also be responsible for communicating with relevant emergency services and ensuring a secure and safe environment for patients, visitors, and staff.

Job Benefits:

• Competitive pay rate with the potential for further pay increases.
• Full uniform and personal protective equipment (PPE) provided.
• Private pension through NEST.
• 24-hour access to our Employee Assistance Programme (BUPA).
• Double time for work on bank holidays.
• Positive work/life balance with a 4 on / 4 off shift pattern (days and nights).
• Discounts via the NHS shopping platform.
• Regular staff sports events and social activities.
• Comprehensive support from supervisory and management teams.
• An employee recognition programme.
• Clear progression routes through a personal development programme.
• Overtime shifts available.
• Accredited training packages.
• Excellent transport links to Central & Greater Manchester locations.

Candidate Requirements:

MAIN DUTIES:

• Monitoring CCTV systems to deter and detect crime, disorder, and to ensure the safety of the hospital.
• Dealing with incidents, emergencies (including fire and intruder alarms), and unexpected events according to site-specific instructions.
• Conducting internal and external CCTV patrols to preserve order and protect Trust property.
• Liaising with emergency services and client representatives as necessary.
• Completing daily electronic records using computer and paper-based systems.
• Producing and analysing data from software systems.
• Collaborating with clients, patients, visitors, and colleagues to resolve complaints and queries.
• Adhering to health and safety policies and procedures.
• Undertaking mandatory continuous training.

Job Details:

• Job Types: Full-time, Permanent
• Pay: £13.60 per hour

Additional Benefits:

• Company events
• Discounted or free food
• On-site parking

Schedule:

• 12-hour shifts
• Days, nights, and holidays
• Overtime available

Work Location: Manchester University Hospital (in person)
Job Types: Full-time, Permanent
Pay: £13.60 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Store discount
• Transport links

Application question(s):

• Be able to produce 5 year work history with no gaps supported with HMRC/appropriate official verification

Licence/Certification:

• SIA Public Space Surveillance (PSS) (CCTV) license. (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso