Summary

• Manage the Security Control Room according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times, following the standards.
• Co-ordinate the day-to-day running of the CCTV Control Room in an efficient, proactive/reactive manner, ensuring that all work is undertaken in compliance with operating procedures, current legislation and codes of practice.
• Assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
• Liaise with authorities, other agencies and Colleagues by various communication systems to ensure the most appropriate and effective use of the CCTV system. Be able to provide at all times all evidential records and witness statements to the standard acceptable to the rules of evidence.
• Proactively and/or reactively monitoring the camera images and operating the CCTV surveillance system to assist with the detection and prevention of crime.
• Record all events and actions monitored from within the Security Control Room in a clear, legible and accurate written and electronic format.
• Provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquiries from Guest internal and external.
• Handle all tasks with diplomacy, tact, appropriate discretion and efficiency.

Please refer the Job description for details