EDUCATION:

High school education. Must be enrolled and registered as a full-time student in a degree program at York University.

EXPERIENCE:

A minimum of 1 year of customer service experience and/or community-related volunteer service experience is preferred.

SKILLS:

Demonstrated skill / ability in the following areas: good customer service skills, ability to solve problems. Excellent written & oral communications skills. Ability to work as part of a team, and exercise sound judgment. Demonstrated professionalism, courtesy, tact, and diplomacy. Strong work ethic and sense of responsibility. Proficiency with software applications including Microsoft Word, Access, and Excel is an asset.

CCTV Operators ensure that York University’s 1300+ CCTV cameras are checked on a regular basis and in good working order, with the necessary steps taken if, and when, a malfunction is identified. Additionally, CCTV Operators conduct periodic area checks on the CCTV cameras and notify the Security Control Centre of anything identified that may require follow up by York University Security Services, VPFA. The CCTV Operators also provide after-hours customer service and support to patrons utilizing the University’s Parking services. CCTV Operators may have access to, or come in contact with, confidential information which may include, but is not limited to: Personal information about employees, students, and other members of the University. Any other information relating to York University’s business or activities, deemed confidential or proprietary by York University.