CDI Chargé(e) d'Affaires Service Client MEAT / Service Customer Account Man at GE Vernova

Champigneulles, Grand Est, France -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Project Management, Contract Management, Financial Follow-up, Electrical Engineering, Power Electronics, Automation, Industrial Systems, Cross-functional Coordination, Problem Solving, Analytical Skills, English Fluency, French Fluency, Leadership, Maintenance Coordination, Business Development

Industry

Energy Technology

Description

Job Description Summary Le/La Chargé(e) d’Affaires Service Client assure la gestion d’un portefeuille de clients, d’équipements installés et de contrats de service sur son périmètre. Il/Elle est l’interface principale entre les clients, les fournisseurs, les équipes d’exécution et les autres départements de GE Vernova Power Conversion. Le poste couvre la gestion de la relation client, la coordination des activités de maintenance et d’intervention, le suivi contractuel et financier des affaires, ainsi que l’identification d’opportunités de développement des services. Le/La titulaire du poste contribue à garantir la satisfaction client, la performance opérationnelle et la rentabilité des activités de service. --- The Service Customer Account Manager is responsible for managing a portfolio of customers, installed base, and service contracts within the assigned perimeter. He/She acts as the main interface between customers, suppliers, execution teams, and other GE Vernova Power Conversion departments. The role covers customer relationship management, coordination of maintenance and field activities, contractual and financial follow-up of service business, and identification of service growth opportunities. The position contributes to customer satisfaction, operational performance, and profitability of service activities. Job Description Prendre en charge les projets après handover et garantir le respect des engagements contractuels dès la période de garantie. Coordonner les maintenances, interventions sur site, ressources, logistique et livrables associés. Suivre la relation client, les réclamations, les risques, les opportunités et la performance financière des affaires. Piloter les outils de gestion, les revues d’affaires, les rapports d’avancement et l’amélioration continue. Contribuer au développement des services, aux renouvellements, extensions et prestations complémentaires. Qualifications Diplôme d’ingénieur, Bac+5 technique / gestion de projet, ou expérience équivalente. Expérience en gestion d’affaires, contrats de service, maintenance ou gestion de projet en environnement industriel. Connaissances en électrotechnique, électronique de puissance, automatisme, mécanique ou systèmes industriels. Expérience de la relation client et bonne maîtrise des aspects financiers liés aux affaires. Français et anglais courants ; déplacements ponctuels à prévoir. Compétences souhaitées Leadership, coordination transverse et orientation client. Capacité d’analyse, de synthèse, de priorisation et de résolution de problèmes. Rigueur, organisation, autonomie et fiabilité opérationnelle. Bonne communication et compréhension des enjeux contractuels, financiers et de service. Position hiérarchique Rattaché(e) au Responsable des chargés d'affaires service client de la région MEAT et intégré(e) à son équipe. Interfaces fonctionnelles avec les équipes commerciales, ingénierie, opérations terrain, achats, supply chain, qualité, EHS, finance et usines. Relations externes avec clients, partenaires, fournisseurs et sous-traitants. ----- Job Description Take over projects after handover and ensure compliance with contractual commitments starting at warranty. Coordinate maintenance activities, on-site interventions, resources, logistics, and associated deliverables. Manage customer relationship, claims, risks, opportunities, and business financial performance. Monitor management tools, business reviews, progress reporting, and continuous improvement actions. Support service growth through renewals, extensions, and additional service offerings. Qualifications Engineering degree, Master’s degree in a technical or project management field, or equivalent experience. Experience in business management, service contracts, maintenance, or project management in an industrial environment. Knowledge of electrical engineering, power electronics, automation, mechanical or industrial systems. Experience in customer relationship management and understanding of business financial follow-up. Fluent in French and English; occasional travel required. Desired Characteristics Leadership, cross-functional coordination, and strong customer focus. Analytical, prioritization, synthesis, and problem-solving skills. Rigor, organization, autonomy, and operational reliability. Good communication skills and understanding of contractual, financial, and service-related matters. Reporting Line Reports to the Service Customer Account Managers Leader within MEAT region and intergated to her team. Functional interfaces with commercial teams, engineering, field operations, procurement, supply chain, quality, EHS, finance, and factories. External interfaces with customers, partners, suppliers, and subcontractors. Additional Information Relocation Assistance Provided: No Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com

Responsibilities

Manage a portfolio of customers and service contracts, acting as the primary interface between clients, suppliers, and internal execution teams. Coordinate maintenance activities, monitor financial performance, and identify opportunities for service growth and renewals.