POSITION

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a CDM Intern to join our New Bond Street Boutique, to develop client relationships and to become a specialist in Dior Couture.
The CDM Intern is responsible for analysing client data and identifying the client potential in a structural and analytical way. They will be working in close collaboration with the CDM team and track all required KPI and offering weekly and monthly reports. As part of their customer service responsibilities, they will be contacting clients remotely providing best in class client service by analysing, listening, and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s with a focus on Client Development Management and Christian Dior Client experience.

CHRISTIAN DIORMAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction.
• Consistently provide a highly professional approach and outstanding service.
• Communicate effectively and with empathy via phone and email.
• Ensure that all customer communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
• Liaise with in store sales assistants to give them accurate information.
• Drive to achieve and exceed goals and planned KPI’s.
• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.
• Ensure accurate data is included for statistics and workload analysis.
• Develop excellent working relationships within the Dior network.