JOIN AMGEN’S MISSION OF SERVING PATIENTS

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

BASIC QUALIFICATIONS:

• Doctorate degree OR
• Master’s degree and 2 years of consulting, customer data & analytics OR
• Bachelor’s degree and 4 years of consulting, customer data & analytics OR
• Associate’s degree and 8 years of consulting, customer data & analytics OR
• High school diploma / GED and 10 years of consulting, customer data & analytics

PREFERRED QUALIFICATIONS

• Hands-on experience with SQL, Python, or R for data querying and analysis.
• Proficiency with data visualization tools such as Tableau or Power BI.
• Familiarity with biopharma data sources, including sales, claims, and patient-level data (e.g., hub services, copay, EMR).
• Exposure to or experience with Patient Services, Market Access, or Payer analytics a plus.
• Strong attention to detail and commitment to data quality and documentation.
• Ability to work effectively in a fast-paced environment with multiple stakeholders and evolving priorities.
• Strong communication and collaboration skills with a team-first mindset.

WHAT YOU WILL DO

Let’s do this. Let’s change the world. In this vital role you will lead intelligence gathering activities for US and Global marketing teams to support multiple assets across Amgen’s Business Units. This critical role will report directly to the Director of Commercial Insights.
Amgen is seeking a Customer Data & Analytics Manager – RDBU Insights & Analytics to support the development and execution of analytics that inform key decisions across Amgen’s Ultra-Rare medicines. This role will work closely with the Commercial, Access & Reimbursement, and Patient Services teams, contributing to both routine and ad hoc analytics that drive brand strategy and operational excellence. The ideal candidate has a strong foundation in data manipulation and visualization, experience with pharmaceutical datasets, and a desire to grow in a cross-functional environment.

KEY JOB RESPONSIBILITIES INCLUDE:

• Support the development of dashboards, reports, and analyses related to product performance, sales force effectiveness, and patient access metrics.
• Assist with analytics focused on Patient Services and Market Access, including claims analysis, hub data tracking, affordability program utilization, and payer trend monitoring.
• Conduct data pulls and ad hoc analyses using SQL, Python, or similar tools to support business questions and deliver timely insights to key stakeholders.
• Partner with Senior Manager- and Director-level team members to develop commercial KPIs, field reports, and insights presentations.
• Contribute to forecasting inputs and model support, including performance tracking against baseline assumptions.
• Support vendor data processing and validation, ensuring data accuracy from sources such as specialty pharmacies, claims aggregators, and market research providers.
• Participate in the development of presentation materials for senior leadership, helping to translate analytics into concise business narratives.
• Maintain a strong understanding of available internal and syndicated data sources and support data stewardship efforts.