CDS-ENROLLMENT SPECIALIST at The Whole Person

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

20.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Eligibility verification, Onboarding, Documentation management, Background checks, Data entry, Communication, Organization, Time management, Attention to detail, Record keeping, Compliance monitoring, Problem solving, Interpersonal skills

Industry

Non-profit Organizations

Description

Title: CDS Enrollment Specialist Department: CDS Reports to: CDS Supervisor Status: FT - Non-Exempt Hours per week: 40 GENERAL DESCRIPTION The Consumer Directed Services (CDS) Enrollment Specialist is responsible for facilitating the eligibility, enrollment, and onboarding process for the CDS program on behalf of The Whole Person (TWP). The CDS Enrollment Specialist verifies eligibility for services; assists Consumers with initiating services through the State of Missouri; supports Consumers and Personal Care Attendants (PCAs) with obtaining required tax identification numbers and completing employment-related paperwork; and ensures that both new Consumers and PCAs have all necessary documentation and approvals to begin CDS services with The Whole Person. ESSENTIAL JOB FUNCTIONS Receive CDS Consumer phone calls and walk-ins; complete all required Consumer paperwork; assist new Consumers through the eligibility and enrollment process; and refer individuals who do not qualify for CDS to other available resources. 1. Educate Consumers on spend-down requirements and the actions necessary to ensure services are approved and maintained on an ongoing basis, as applicable. 2. Process all incoming CDS Personal Care Attendant (PCA) packets and assist PCAs through the onboarding process, ensuring completion of all required documentation. 3. Apply for federal and state tax identification numbers and enter information into the appropriate databases. 4. Conduct initial background checks for all PCAs, which may include the Office of Inspector General (OIG), Missouri Employee Disqualification List (EDL), and Family Care Safety Registry (FCSR). 5. Conduct annual FCSR background checks for all PCAs and assist PCAs with the good cause waiver process, when applicable. 6. Maintain ongoing communication with the Missouri Department of Health and Senior Services (DHSS), Consumers, PCAs, and other CDS staff, providing timely updates throughout the eligibility, enrollment, and onboarding process. 7. Establish, maintain, and monitor Consumer and PCA enrollment and compliance records, including but not limited to the available PCA list, E‑Verify documentation, annual FCSR records, and other required files; ensure proper workflow, accuracy, and secure maintenance of all records. 8. Write detailed progress notes documenting all services and interactions in the CIL Suite database. 9. Prepare Consumer Training Packets for CDS Case Managers upon completion of enrollment requirements. 10. Maintain regular and predictable attendance. REQUIRED SKILLS * Valid driver’s license. * High school diploma or GED. * 2+ years of proven customer service experience. PREFERRED SKILLS * Bi-Lingual in Spanish. * Knowledge of community services and resources. * Bachelor’s degree in social work or in a related field. * Experience working with individuals who have disabilities. COMPETENCIES * Maintain confidentiality. * Must have great attention to detail. * Effective written and oral communication skills. * Requires a high level of commitment to customer service. * Must have great organization and time management skills. * Able to work under tight deadlines and adjust to changes in workflow. * Ability to follow, apply, interpret, and explain instructions and/or guidelines. * Ability to interact personally with people, businesses, and service organizations on all levels. * Ability to work independently, meet deadlines, and recognize when there is a need to use supervisors as a resource. WORK ENVIRONMENT & PHYSICAL DEMANDS This position primarily operates in a professional office environment, but may also require traveling locally to visit Consumers, meet with service providers or attend meetings. with exposure to weather conditions. While performing the duties of this job the employee has the potential to encounter unpredictable clients. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical requirements may include standing, stooping, kneeling, bending, crouching, walking, sitting, reaching, and lifting up to 25 pounds. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The Whole Person is an equal opportunity employer committed to hiring staff members reflecting the great diversity of our community. Reasonable accommodations will be made upon request. People with disabilities are strongly encouraged to apply.

Responsibilities

The CDS Enrollment Specialist facilitates the eligibility, enrollment, and onboarding process for the Consumer Directed Services program. They manage consumer and personal care attendant documentation, conduct background checks, and maintain compliance records.