CEA - Academic Affairs Centre Volunteer at Alma Mater Society of Queen's University Inc.

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, Ownership, Professionalism, Problem Solving, Analytical Thinking, Planning, Prioritization, Execution

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary The Academic Affairs Centre (AAC) is a service for students with questions or concerns about academic grievances, discipline, or regulations. AAC volunteers are very knowledgeable about the academic policies of the university and the formal appeal process. AAC volunteers work with all faculties, schools and departments in a non-judgmental, confidential and professional manner, ensuring that both students and professors are treated with respect. From assistance in how to draft emails to professors, to questions about how to approach a TA about grades to appealing requirements to withdraw from Queen's, the AAC works with students to optimize their educational experience. Job Competencies Communication Organization Ownership Professionalism Problem Solving Job Duties Attend all training sessions to become familiar with the department and adhere to the general operations of the department Become knowledgeable about academic policy at Queen's Advertise for the service and provide students with information regarding academic discipline and academic grievances Maintain records of cases handled Ensure especially urgent/serious cases be transitioned to the AAC Manager or Commissioner of External Advocacy Complete tasks efficiently and attentively Attend and fully participate in all in person and virtual meetings Respect all company policies, procedures, and ethical standards Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers. Maintain timely communication with direct Supervisor Always serve as a representative of the AMS and its mission statement. Complete other duties as assigned Job Requirements Sound analytical thinking, planning, prioritization and execution skills Maintain regular office hours Working Conditions Interaction with employees, management, and the Queen’s community The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Provide guidance to students regarding academic grievances, discipline, and university regulations. Assist students in navigating formal appeal processes and drafting professional communications to faculty.