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CEC Officer - Correspondence - Credit Cards-Customer Experience Center-Cust at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Support, Verbal Communication, Written Communication, Listening Skills, Interpersonal Skills, Microsoft Office, CRM Systems, Problem Solving, Analytical Skills, Relationship Management, Banking Knowledge

Industry

Banking

Description

Job Description:- * Graduate * Minimum 0 to 2 years of experience in customer service role on email support or calls. * Excellent communication skills – Verbal & Written * Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays * Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift * Good listening skills and strong communication abilities. * Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity * Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. * Banking Background preferred

Responsibilities

Manage inbound relationships and handle correspondence for credit card customer queries within the Customer Experience Center. Ensure high levels of customer satisfaction through effective communication and problem-solving.