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CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Cent at Kotak Mahindra Bank
, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Listening Skills, Problem Solving, Interpersonal Skills, Teamwork, Adaptability, Time Management

Industry

Banking

Description
* Graduate * Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage * Excellent communication skills – Verbal & Written * Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays * Flexible to get scattered 8 Week Offs in a month with 9hours shift * Good listening skills and strong communication abilities. * Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity * Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Responsibilities
The CEC Officer will handle inbound customer inquiries within a credit card contact center environment. They are expected to establish rapport with customers and peers while maintaining a professional and positive attitude.