INTRODUCTION:

About Us
Brown Brothers is one of Australia’s most recognised brands and an iconic winery visited by regulars and travellers alike. Located in Milawa with picturesque backdrops, established grounds, and unique spaces, we’re recognised for our time-honoured family history, and outstanding diversity around wine and food experiences. Hosting over 100,000 visitors per year – leading to incredible wine adventures around the globe – our Cellar Door and Restaurant are at the heart of what we offer.
We are a proud and passionate business who are strong on values and culture. Most recently we have identified by workplace culture authority Great Place to Work as one of the 100 Best Workplaces in Australia for 2024. We have also maintained our certification as “A Great Place to Work” for the sixth year in a row and are committed to honouring this recognition throughout all aspects of the business.

DESCRIPTION:

About the Role
We are looking for a passionate and driven hospitality all-rounder to join us on a part-time basis to help deliver a memorable, engaging, and personalised experience for every guest by inspiring a high-performing, motivated team. In the absence of the Cellar Door Manager, you’ll take the lead in supervising the Cellar Door team, ensuring exceptional customer service and a seamless connection to the total Milawa experience.

SKILLS AND EXPERIENCES:

About You

To be successful in your application for this role you must be experienced in wine and food services and be able to demonstrate/hold:

• Proven experience in hospitality coordination/supervision in a dynamic hospitality environment.
• At least two years of experience in wine and food service.
• A friendly, outgoing personality with a good sense of humour and a passion for engaging with the public.
• Excellent communication skills—verbal, written, interpersonal, and negotiation.
• Competence in Microsoft Office and related software.
• Enthusiasm for and knowledge of wine, including wine styles and pairings.
• Current driver’s license.
• Current RSA certification.

What’s On Offer

• Work with one of Australia’s most loved and trusted wine companies.
• A rewarding opportunity with growth potential.
• Permanent part-time role (32 hours per week).
• Excellent balance of work and lifestyle with predominantly day shifts.
• Be part of a passionate and friendly team.
• Generous employee benefits including discounts on all products.

Further information and a position description may be obtained by emailing careers@brownfwg.com.au or by calling Ashlee on (03) 5720 5500

KEY RESPONSIBILITIES:

• In the absence of the Cellar Door Manager, supervise the day-time operations of the Cellar Door.
• Assist and support Cellar Door Manager in the implementation of operational activities in the Cellar Door.
• Be responsible for the floor staff providing benchmark customer service to all customers, both internal and external.
• Ensure correct procedures are followed to achieve accurate stock records.
• Provide exceptional customer service, demonstrating benchmark customer service skills and a high level of product knowledge.
• Supervise staff appropriately to achieve agreed working procedures, hygiene standards and morale.
• Assist the Cellar Door Manager to provide staff training in “Front of House” activities as required.

To be successful in your application for this role you must be experienced in wine and food services and be able to demonstrate/hold:

• Proven experience in hospitality coordination/supervision in a dynamic hospitality environment.
• At least two years of experience in wine and food service.
• A friendly, outgoing personality with a good sense of humour and a passion for engaging with the public.
• Excellent communication skills—verbal, written, interpersonal, and negotiation.
• Competence in Microsoft Office and related software.
• Enthusiasm for and knowledge of wine, including wine styles and pairings.
• Current driver’s license.
• Current RSA certification