For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY

The Microbial Solutions Business Located in Charleston SC, is seeking Celsis Technical Support Specialist.
The working hours for this position are Monday - Friday 830a - 5pm located in the office onsite.
The Celsis Technical Support Specialist will provide technical support to customers on Celsis instrumentation, sample preparation, and data interpretation. Assist customers regarding Celsis reagent questions, software questions and testing issues or product complaints. Process microbial samples in the laboratory utilizing various technology platforms. Perform LAL testing as needed.

JOB QUALIFICATIONS

• Education: Bachelor’s Degree (B.A. /B.S.) in Microbiology biology or a related discipline.
• Experience: 3+ years of customer interfacing, documentation practices.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experiencelisted above.
• Certification/Licensure: None
• Other:
• Computer literacy with Windows Office Suite programs including data entry.
• Attention to detail in all aspects of work is essential.
• Excellent interpersonal skills.
• Strong written and oral communication skills.
• Pipetting and use of basic lab equipment, microbial testing experience, making dilutions.
• Math literacy
  The pay range for this position is $57,500-75,800. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

• Communicate with customers providing support for testing questions and resolution of issues for the Celsis and LAL product lines.
• Perform Celsis testing as needed for investigation or special studies as assigned.
• Utilizes Salesforce application for customer communication.
• Answers incoming phone calls and live chats.
• Assist with product returns and Complaints for the applicable product lines. Document product complaints as required by the SOP. Perform investigational testing for complaints.
• Assist with training to global technical staff, distributors, and customers regarding technical support issues.
• Perform laboratory activities necessary to isolate, grow and maintain cultures of bacteria.
• Perform LAL testing as needed for contract testing or special studies as assigned.
• Receipt of customer samples following applicable procedures. Contacts customer for discrepancies.
• May occasionally travel to customer site for troubleshooting assistance.
• Responsible for proficiency in all SOPs in areas of responsibility.
• Responsible for documentation as required by company policy, cGMP and FDA.
• Perform all other related duties as assigned.