Center Case Manager - Behavioral Health at Mental Health Kokua

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Engagement, Organization, Problem-Solving, Outreach, Assessment, Service Planning, Resource Navigation, Care Coordination, Crisis Support, Advocacy, Documentation, Team Collaboration

Industry

Mental Health Care

Description

Support Recovery. Empower Lives. Strengthen Community. Mental Health Kokua (MHK) is hiring a full-time Center Case Manager on Oahu to support adults accessing services at Pūnāwai Rest Stop, a walk-in, guest-facing access point in downtown Honolulu. This role works in a fast-paced, community setting focused on connection, stabilization, and access to resources. As a Center Case Manager, you will engage individuals experiencing homelessness by providing outreach, assessment, and short-term case management support that helps people access services, build stability, and take next steps toward recovery. What You’ll Do (Responsibilities) * Outreach & Engagement: Build rapport with guests through consistent, respectful outreach in and around Pūnāwai Rest Stop * Assessment & Service Planning: Complete behavioral health assessments and develop person-centered service plans * Resource Navigation: Connect individuals to housing, benefits, medical, and behavioral health services * Care Coordination: Collaborate with nursing staff, case managers, and community partners to support guest needs * Crisis Support: Respond calmly to urgent situations and support de-escalation using recovery-oriented practices * Advocacy: Assist guests with applications, documentation, and follow-up related to services and entitlements * Documentation: Complete timely, accurate electronic records in accordance with program requirements * Team Collaboration: Participate in supervision, team meetings, and coordinated coverage of the site Center Case Manager Qualifications * Minimum: High school diploma or equivalent (some contracts require a bachelor’s degree) * Preferred: Bachelor’s degree in psychology, social work, human services, or a related field * Skills: Strong communication, engagement, organization, and problem-solving skills * Certifications: CPR, First Aid, and TB clearance (or willingness to obtain) * Fit for the Role: Comfortable working in a walk-in, guest-facing environment with adults experiencing homelessness and behavioral health challenges Requirements & Work Conditions * Ability to pass a criminal background check and alcohol/drug screening * Ability to lift up to 25 lbs and remain active in community settings * Ability to work assigned schedules, including rotating on-site coverage Benefits of Joining MHK * Medical & Vision Insurance (UHA or Kaiser) * Dental Insurance (HDS) * Supplemental Insurance (Aflac) * Pet Insurance * 403(b) Retirement Plan * Identity Theft & Legal Protection * Paid Leave & Holiday Pay * Public Service Loan Forgiveness (PSLF) eligibility Why Mental Health Kokua? At Mental Health Kokua, we believe in Opportunities to Begin Again. As part of the Pūnāwai team, your work helps create safe access points where people can connect to care, regain stability, and take meaningful steps forward. Be part of the front door to recovery and connection in our community. Apply today! Mon-Fri, except Holidays 7am - 3:30pm 40 hours/week

Responsibilities

The Center Case Manager will engage individuals experiencing homelessness through outreach and assessment, providing short-term case management support. Responsibilities include connecting individuals to resources, collaborating with community partners, and responding to crises.