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Center Manager at The UPS Store #6534

Aberdeen, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personnel Management, Retail Operations, Customer Service, P&L Management, Inventory Management, Staff Scheduling, Leadership, Microsoft Office, Adobe Suites, Financial Management, Recruiting, Coaching

Industry

Description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes recruiting, training, scheduling, and coaching associates * Schedules work assignments and facilitates weekly or monthly staff meetings * Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Provides center reporting to owner * Manages inventory * Reviews daily employee timesheets and submits for payroll processing * Oversees Center maintenance, including cleanliness, safety, and organization * Performs other duties as assigned QUALIFICATIONS * Advanced education degree, coursework, or tech school desired * Previous store management experience required, including personnel and financial management experience * P&L experience preferred * Strong computer skills, including Microsoft Office and Adobe Suites * Outstanding phone skills * Bona fide management/leadership skills * Willing to accept full accountability for Center operations

Responsibilities

The Center Manager oversees daily retail operations, including personnel management, productivity, and customer service delivery. They are accountable for profit and loss, business development, and providing operational reports to the franchise owner.