Center Manager (Think Academy Silicon Valley) at Think Academy US

Los Altos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

30.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Operations Management, Problem Solving, Communication, Interpersonal Skills, Data Analysis, Team Coordination, Education Management, Bilingual, Organizational Skills, Service Excellence, Community Engagement, Enrollment Management, Performance Metrics

Industry

Education Administration Programs

Description

Center Manager (Think Academy Silicon Valley) Location: Los Altos (4984 El Camino，Mountain View） Employment Type: Full-Time / On-site Compensation: $25–$30/hr + Performance Bonus (Target Annual: $50K–$90K) About the Role We are seeking a results-driven and customer-focused Center Manager to lead our Los Altos learning center. This role combines sales conversion, customer experience, and daily campus operations—ideal for someone who thrives in a people-oriented environment and is passionate about education. The Center Manager will be responsible for customer experience (NPS + satisfaction) and new student enrollment (sales + conversion rate) You will oversee daily center activities and ensure every family enjoys an exceptional experience from their first visit to long-term enrollment and current student campus exp. Key Responsibilities Students & Parents Experience (NPS & Satisfaction) Deliver outstanding in-person service to families and students; ensure a welcoming, professional, and caring environment. Handle escalations with empathy and a problem-solving mindset, ensuring parent satisfaction and retention. Collect and analyze customer feedback (NPS) to continuously improve the center experience. Build community trust through consistent communication and service excellence. New Students Enrollment & Sales Growth Lead math evaluations and family tours for new families Manage and analyze conversion data—optimize follow-up, sales funnel, and walk-in experience Achieve center-level monthly and quarterly enrollment targets. Collaborate with academic and marketing teams to drive campaigns and improve lead quality Center Operations & Team Coordination Manage day-to-day operations: scheduling, classroom setup, staff coordination, and facility readiness. Support teachers and operations teams to ensure smooth class delivery. Maintain compliance with safety, cleanliness, and operational standards. Report key operational and performance metrics to the regional leadership team. Qualifications Bachelor’s degree or equivalent experience in business, operations, or education. 1–3 years of experience in store operations, customer service, sales, or education management. Proven ability to drive results and manage people in a fast-paced, service-oriented setting. Excellent communication and interpersonal skills; bilingual in English + Mandarin strongly preferred. Highly organized, execution-oriented, and proactive problem solver. Available to work weekends and evenings during program hours. What We Offer Performance-based bonuses tied to conversion rate and customer satisfaction (NPS). A visible leadership role in one of the Bay Area’s fastest-growing education brands. Growth pathway toward Regional Center Director or Operations Manager. A collaborative, mission-driven culture that values results, care, and impact.

Responsibilities

The Center Manager will oversee daily center activities, ensuring exceptional experiences for families and students. This includes managing customer satisfaction, new student enrollment, and operational compliance.