Central Bookings Manager at City and County Healthcare Group Ltd

Nottingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Performance Management, Customer Service, Coaching, Communication, Problem Solving, Data Analysis, Scheduling, KPI Management, Team Development, Operational Management, Continuous Improvement, Motivation, Influencing, Resilience, Organizational Skills

Industry

Hospitals and Health Care

Description

Company Description Job Title: Central Bookings Manager – Healthcare Location: Nottingham Reports to: Operations Director Contract Type: Full-time, Permanent About the Role We are seeking a Central Bookings Manager to lead and develop a high-performing bookings and scheduling function that sits at the heart of our service delivery. This is a commercially focused leadership role, responsible for driving performance, service quality, and customer satisfaction through effective people management, strong operational grip, and a data-driven approach. While experience of the care sector is helpful, this role is not a registered or service management position. We are particularly interested in candidates from call centre, contact centre, customer service, sales, scheduling, or fast-paced operational environments who are used to leading teams against clear KPIs and service standards. Job Description Key responsibilities Lead, motivate, and develop a central bookings team to deliver consistently high performance Set, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levels Drive a customer-first culture, showing urgency, professionalism, and solution-focused thinking Ensure bookings processes are efficient, standardised, and scalable Use data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomes Coach and performance-manage team members, holding clear expectations and accountability Work collaboratively with operational and service teams to balance quality, compliance, and commercial outcomes Manage demand, capacity, and workflow in a fast-paced, high-volume environment Qualifications We are looking for a leader who thrives in a performance-led environment and is confident managing teams where outcomes, service quality, and customer experience matter. Essential experience and skills: Proven experience leading teams in a call centre, contact centre, customer service, sales, scheduling, or similar operational environment Strong track record of managing performance through KPIs, targets, and service metrics Confident people leader with experience in coaching, motivating, and managing performance Excellent communication skills, with the ability to influence, challenge, and inspire Highly organised, resilient, and comfortable working at pace Strong problem-solving skills and a continuous improvement mindset Confident using systems, data, and reporting to drive decision-making Desirable (but not essential): Experience within health, social care, or a regulated service environment Understanding of workforce scheduling, resource planning, or demand management Experience supporting growth, change, or service transformation Additional Information What this role is (and isn’t) ✔ A leadership role focused on performance, service excellence, and team effectiveness ✔ Suitable for candidates from commercial or operational service environments ✘ Not a registered care role ✘ Not a care service or home management position Why join us Opportunity to shape and lead a critical central function Clear focus on performance, development, and continuous improvement A role where strong leadership and customer service excellence are truly valued Region: East Midlands

Responsibilities

Lead and develop a high-performing bookings team to ensure high performance and customer satisfaction. Manage KPIs and drive a customer-first culture while ensuring efficient and scalable booking processes.