Central Communications Specialist at Limitless Male

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Organizational Skills, Microsoft Products, Multi-tasking, Positive Attitude, Team Player, Problem Solving, Empathy, Attention to Detail, Insurance Verification, Scheduling, Report Preparation, Patient Education, Workflow Management, Health and Safety Procedures

Industry

Health;Wellness & Fitness

Description

Description Role Overview: The Central Communications Specialist is often the first voice a patient hears and the most consistent point of contact throughout their care journey. This role is critical in shaping the patient experience from first call to final follow-up. Specialists manage phone communications, scheduling, form processing, and digital messaging. They serve as brand ambassadors who bring empathy, clarity, and operational precision to every patient interaction. Principal Duties and Responsibilities: · Responds to request and inquiries from the patients and the general public in person and over the phone and via email · Virtually greeting patients, answering questions, booking appointments, facilitating patient requests, responding to email inquiries · Educate patients on treatments, medications, and procedures · Supervises day to day operations of the clinic processes. Assures patients receive excellent customer service · Registering patients, verifying insurance eligibility, and collecting payments through various software systems · Preparing reports and audits · Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete daily patient call backs · Monitors patient satisfaction and resolve any complaints · Drives excellence in business, clinical, and financial operations of the center through managing workflow, scheduling, and other items as needed · Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly service. · Champions the Trillion Health & Hormone brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public. · Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process. · Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures. · Discharge patients, assist office and clinical staff, and close office at end of day. Requirements · Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly. · Exceptional communication skills both written and spoken · Organized and skilled in all Microsoft products including excel, outlook, and word · Through genuine and positive communication, makes each customer feel informed, understood, and important. · Positive, motivated, efficient, team player · Excellent ability to communicate, follow up, and keep organized · Ability to multi-task and work well under pressure · Strong knowledge of email composition and communication · Knowledge of computer software, and the ability to learn billing software, and electronic medical records required · Prior experience in fast paced service industry or customer service role preferred · “Can-do” attitude, enthusiastic to lend a hand and support other team members

Responsibilities

The Central Communications Specialist manages phone communications, scheduling, form processing, and digital messaging to enhance the patient experience. They serve as brand ambassadors, ensuring excellent customer service and operational precision throughout the patient's care journey.