CENTRAL CUSTOMER SERVICE SPECIALIST at Stockman Bank of Montana

Miles City, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Written Communication, Verbal Communication, Organizational Skills, Attention To Detail, Multi-tasking, Microsoft Word, Microsoft Excel, Microsoft Outlook, Typing, Troubleshooting, Online Banking Support

Industry

Financial Services

Description

This position may be located at our Stockman branch in Billings, Great Falls, or Miles City. Position General Responsibilities: As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email. Employees Supervised: None. Education, Experience and Certification Requirements Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management. Basic Qualifications: 1. Demonstrated ability to provide high quality customer service 2. Strong written and verbal communication skills 3. Good organizational skills 4. Concentrated attention to detail 5. Ability to multi-task 6. Ability to effectively learn computer programs necessary to perform day to day tasks 7. Microsoft Office experience (Word, Excel, Outlook) 8. Ability to learn to operate common office equipment such as copy machine and phone system 9. Typing skills averaging 30 wpm 10. High School diploma or equivalency 11. Ability to work in a scheduled/structured environment. Preferred: 1. Previous banking experience 2. 1-2 years customer service experience 3. Previous experience using ITI Software Programs Dimension of Job: Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees. Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment. Conduct should enhance the professional, community focused image of, and overall efforts of the bank. For full description, which includes physical mental demands please see attachment.

Responsibilities

Provide high-quality customer service and technical support for online banking, debit cards, and transfers via phone, chat, and email. Assist both bank customers and employees with troubleshooting and various banking functions.