SALARY: COMPETITIVE PLUS BENEFITSLOCATION: COVENTRY STORE SUPPORT CENTRE - ANSTY PARK AND HOME, COVENTRY, CV7 9RDCONTRACT TYPE: SECONDMENTBUSINESS AREA: RETAILCLOSING DATE: 12 AUGUST 2025REQUISITION ID: 400011412

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

WHAT YOU NEED TO KNOW

• Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,
• Familiarity and experience with Groceries store-facing systems
• Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot
• Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.

• Maintain procedural and labour documentation for work streams as and when identified and updated.
• Support in the maintenance and updating of relevant systems e.g., ILS, DOP, and Our Sainsbury’s.
• Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales.
• Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales.
• Support, coach, train and advise retail operations both reactively and proactively; ensuring our customers receive a market leading experience.
• Ensure our propositions follow all safe and legal processes, creating a safe working environment.
• Engage, plans and manage key events and trading periods such as Christmas, Easter and summer trading.
• Support in new store openings, ensuring that teams are set up to deliver operational KPIs.
• Management of user Acceptance Testing for all Groceries Online store facing system changes
• Co-ordinate ad-hoc requests from Senior management.
• Work closely with other operational, trading and retail functions to support the delivery of key SLAs and performance measures, including understanding and communication of where improvement is required.
• Occasional weekend working to support timely resolution of queries