Central Dispatcher/Administration at M HOLDING CO

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Customer Service, Problem Solving, Multitasking, Organization, Communication, Attention to Detail, Teamwork, Microsoft Excel, DOT Regulations

Industry

Construction

Description

Job Details Level: Experienced Job Location: Phoenix, AZ (MCR) - Phoenix, AZ 85009 Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift: Any Job Category: Admin - Clerical Marco Crane & Rigging Co. We started our Company in 1956. That means in 2026, we will be celebrating 70 years in business! M Holding Co., Marco Rigging Co., Marco Crane & Rigging Co., Mardian Transport, Mardian Concrete Pumping Co., Mardian Equipment, and Tech Testing provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! We are looking for an OUTSTANDING DISPATCHER in the Phoenix area! A Dispatcher's job involves coordinating and managing the logistics of a mobile workforce, ensuring efficient and timely service delivery. They act as the central point of communication, scheduling, and problem-solving for their team. Summary This position is responsible for scheduling jobs, equipment, and operators. Following all DOT regulations. Confidently communicate with customers to fill their requests. Essential Functions Responsibilities include, but are not limited to, the following: Coordinate and ensure the timely and accurate dispatch of rental equipment. Receive and process customer/salesman orders Answer incoming phone calls in a professional and courteous manner. Review, approve, and process daily operator payroll, documenting errors and inconsistencies. Daily matching of orders with completed work tickets. Ensure all work tickets are signed by customers. Calculate work tickets, verifying quoted pricing. Responsible for the payroll process to include creating all jobs, all payroll & credit card transactions. Post the daily schedule. Prepare and research credit memos for approval by the manager. Assign specific equipment and operators to orders and create schedules (both daily and long-term). Follow sales commissions program (proper coding for customers and territories). Maintain asset inventory and location status. Daily review of submitted quotes. Notify manager and Safety Committee of all reported incidents and ensure incident reports and drug/alcohol testing completed. Other duties as assigned. Verify maintenance request and send to maintenance department. Maintain operators’ hours of driving and work to follow DOT compliance. Safety Follow all DOT regulations Play an active role in the development of the safety culture, making safety a natural part of all work performed. Follow all safety policies and procedures. Identify and report safety concerns. Perform assigned duties in a safe manner. Qualifications General Requirements 2 PLUS years of experience in Dispatching is a PLUS! Knowledgeable in the DOT regulations Excellent customer service skills, customers come #1!!! Problem solver Multitasker Excellent organization, communication, follow-through, and execution skills. Confidence in working closely with management. High level of accountability, discipline, and attention to detail. Ability to work well with a team. Flexible and able to balance shifting priorities to meet deadlines. Ability to follow company policies and procedures. Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software. If an offer is made, be able to pass a drug and alcohol screen. Benefits Available: We offer excellent benefits, which include: Competitive Hourly Wage Medical, Dental, Vision 8 Paid Holidays per Year 10 Vacation Days + 2 Personal Days per Year – Accrual-Based Benefit 5 Sick Days per Year for Employees – Accrual-Based Benefit 401(k) Plan with discretionary Company Match – 30-day auto enrollment Health Savings Account and Flexible Spending Account (depending on which medical plan you choose. As a bonus, we offer a business casual environment! Ideally, we are seeking a local candidate. Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee will frequently be required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work conditions are normal for an office environment, with minimal exposure to adverse environmental issues.

Responsibilities

The Dispatcher is responsible for scheduling jobs, equipment, and operators while ensuring compliance with DOT regulations. They serve as the central point of communication for the team, coordinating logistics and addressing customer requests.