Central Operations Group Specialist at Bank of Guam

, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Planning Skills, Communication Skills, Analytical Skills, Negotiating Skills, Decision-Making Skills, Microsoft Office Proficiency, Self-Motivating, Interpersonal Skills, Multi-Tasking Abilities, Resourcefulness, Problem-Solving Skills

Industry

Banking

Description

General Summary: The Central Operations Group Specialist serves as the designated subject matter expert for Enterprise Content Management (ECM). This role is accountable for the administration, optimization, and strategic advancement of the Nautilus platform. The Specialist ensures secure, efficient, and compliant management of digital content across the institution, driving operational excellence, regulatory compliance, and digital transformation initiatives in alignment with the bank’s strategic objectives. Category of Essential Functions & Task FLSA Class % Time Manage the Relationships Exempt 25% Time * Actively participate in multiple workgroups simultaneously and ensure timely dissemination of information across all levels of the organization. * Coordinate and conduct user acceptance, performance, stress, regression, and integration testing; implement changes and corrections as needed, collaborating with vendors. * Maintain accurate records of system updates, changes, or fixes, and communicate these promptly to stakeholders. * Organize and deliver staff training related to application updates or new/revised functionalities for impacted teams. Manage the Experience Exempt 20% Time * Proactively embody our bank’s brand values and personality, fostering meaningful connections with employees, customers, and vendors. Manage the Business Exempt 30% Time * Serves as project lead under Central Operations Administration for Fiserv Nautilus Solution, managing and maintaining the ECM system. * Acts as the primary support lead for Xerox device administration under Central Operations. * Ensure integration between scanning devices, ECM platforms, and related databases. * Manage document scanning, indexing, and capture processes, ensuring data integrity and accessibility. * Monitor system usage, gather feedback, and recommend enhancements to improve user experience and operational efficiency. * Evaluate and recommend workflow automation, bar code integration, and leverages AI-driven solutions to enhance efficiency, accuracy and user experience. * Oversee the development, testing, and implementation of the technical solution and validate that the final product meets the defined requirements. * Implement and enforce document retention policies, audit trails, and access controls to meet regulatory and internal compliance standards. * Oversee product upgrades and enhancements, ensuring proper version control, compatibility checks, and smooth deployment with minimal disruption to business operations. Manage the Risk Exempt 25% Time * Performs ongoing maintenance and review of application systems and programs; identify issues and develop appropriate solutions. * Maintains access controls, audit trails, and document versioning to protect sensitive information. * Stays current on emerging technologies and innovations that support the bank’s strategic objectives and apply relevant advancements to Central Operations Administration initiatives FLSA Categorization Exempt 100% Required Knowledge, Skills and Abilities: * Strong organizational and planning skills, methodical, self-motivating and interpersonal * Strong verbal and written communication, multi-tasking abilities * Knowledgeable in various software applications * Strong analytical, organizational, negotiating and decision-making skills * Proficient in Microsoft Office suite of products including but not limited to Microsoft word, Microsoft excel and PowerPoint etc. * Ability to operate standard office equipment (typewriter, facsimile, copier, 10-key calculator, HP financial calculator, and telephone) * Ability to perform analysis and develop recommended solutions * Resourceful in identifying potential, viable solutions as it relates to * Ability to work flexible hours/days Education and Experience: * Bachelor’s degree in banking-related field or 6-8 years’ banking experience or related field. * High school graduate or equivalent general education diploma and 6-8 years banking experience; or a combination thereof. * Thorough knowledge of Bank services and products * Understanding of related legal and regulatory requirements * Familiarity with Branch and Department functions, policies, and procedures. Physical Requirements & Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. * Seeing: Must be able to read reports and use computer regularly (100%) * Hearing: Must be able to hear well enough to communicate with coworkers regularly (67-100%) * Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%) * Lifting/Pulling/Pushing Frequently (34-66%) * Climbing/Stooping/Kneeling Occasionally (12-33%) * Seeing: Must be able to read reports and use computer (100%) Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

Responsibilities

The Central Operations Group Specialist is responsible for the administration and optimization of the Nautilus platform, ensuring secure and compliant management of digital content. This role involves managing relationships, enhancing user experience, and overseeing document management processes.