Central Processing Officer | Central Rotorua at Ministry of Social Development

Rotorua, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

73903.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fast Learner, Complex Information Handling, Professionalism, Client Interaction, Empathy, Negotiation, Success-Driven, Computer Systems Proficiency, Responsibility, Adaptability, Detail-Oriented, Decision-Making

Industry

Government Administration

Description

Permanent, full time 37.55 hours per week Central Rotorua location Starting Salary: $61,466.00 with annual progression Start Date: Monday, 19 January 2026  We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey. We do a lot of different things, and we're proud that we play a very important role in people’s lives every day. This is an important role. Every action you take impacts lives. Simply put, people count on us. We help New Zealanders become safe, strong, and independent. What you'll be doing | He aha tāu e mahi ana You’ll help many people every day by delivering an end-to-end service including the assessment, processing, and review of client information. You’ll provide essential financial assistance support for clients and their whānau. In addition to your processing responsibilities, you’ll engage in client service through outbound phone calls. Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients. Our team is responsible for many different work areas such as the processing of online income declarations updating clients’ change in circumstances, managing requests for information from other government agencies like IRD & NZ Police, processing reviews, and processing online applications for income support. We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for clients. Our modern training approach ensures you’ll receive plenty of support to succeed in your role.Position Description | He Whakaahuatanga Tūnga: A copy of the position description can be found here: Central Processing Offer position descriptionWhat you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū You're a fast learner who enjoys handling complex information. You're professional, full of energy, and great at interacting and negotiating with clients over the phone, always keeping their needs in mind. Your ability to lead conversations with empathy and sensitivity will contribute to creating a positive experience for clients. Success-driven, you love getting positive results. Using computer systems comes easy to you, and you're happy to take responsibility for your work and help your team succeed. You're adaptable and open to change and like to learn from it, which makes you a flexible person. You're confident handling financial information and are accurate when entering it into computer systems. You work efficiently, are detail-oriented, and a sound decision-maker. What's in it for you | Nōu te rourou A full induction and training plan. Capability development framework to support your career aspirations with us. Lots of practical wellbeing support, like Employee Assistance Programme (EAP). As our vision is to have a workplace where everyone has a sense of purpose and feels supported. We support our people to engage in Te Reo and tikanga Māori and will recognise an employee’s competence in Te Reo by payment of an allowance (based on proficiency). Staff discount on Southern Cross Health Insurance. Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses. Be part of a forward-thinking environment with support to help you thrive and make a real impact. How to Apply | Me pēhea te tuku tono To apply, click the link and submit your updated CV. A cover letter is not required, as you will be prompted to answer the following questions in the application form: What are your key strengths and skills, and how will you apply them to this role? How do you ensure a positive customer/client experience every time? Describe how you go about learning the procedures and policies that you need to adhere to in a new role? How do you ensure you retain and apply what you’ve learned? Note: Your responses to the application questions are essential to our assessment process. All applications must be made online. We’re working within tight deadlines, so please ensure your contact details are correct and that you’re available to respond via email or phone. Important Information: Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV is up to date. To be eligible for this position, you must be a New Zealand or Australian Citizen or a New Zealand Permanent Resident at the time of application. If you have any questions about the role, please contact Te Ana Ulale at TeAna.Ulale002@msd.govt.nz Key Recruitment Dates: Applications close: 11.59pm Sunday 9 November 2025 Shortlisting: from Monday 10 November 2025 Applications that are shortlisted will be required to complete online testing, as part of the assessment process. Start date: Monday, 19 January 2026 Salary range: $61,466.00 - $73,903.00 The starting salary within this range will depend on relevant skills, experience, and other factors. While a typical starting salary is $61,466.00, each candidate will be assessed on merit. Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Responsibilities

You will deliver an end-to-end service including the assessment, processing, and review of client information. This role involves providing essential financial assistance support for clients and engaging in client service through outbound phone calls.