ABOUT US:

We are a dynamic and rapidly growing hospitality group operating a portfolio of 10 successful hotels across the UK. Our focus is on delivering exceptional guest experiences, supported by a strong commitment to service, innovation, and teamwork.

SKILLS & EXPERIENCE REQUIRED:

• Previous experience in reservations, front office, or hospitality administration (desirable but not essential).
• Strong communication skills, both verbal and written.
• Excellent organisational skills with attention to detail.
• Proficiency in Microsoft Office and familiarity with hotel PMS/booking systems (training provided if required).
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive and customer-focused attitude.

ROLE OVERVIEW:

We are seeking a professional and highly organised Central Reservations Administrator to join our central support team. This role is vital in ensuring the smooth handling of guest reservations across our group of hotels, supporting our operational teams, and maintaining our reputation for outstanding hospitality.

KEY RESPONSIBILITIES:

• Manage and process incoming reservations across all hotels in the group via phone, email, and online booking systems.
• Ensure accuracy and consistency of booking details within the central reservations system.
• Provide outstanding customer service to guests, travel agents, and corporate clients.
• Liaise with individual hotel teams to confirm availability, special requests, and booking amendments.
• Assist with reporting, data entry, and administrative support for the reservations department.
• Uphold company standards and contribute to maximising occupancy and revenue.